Department: Technology Services

Reports to: Senior Director of Technology

Classification: Full-Time, Exempt

Job Overview:

The Audio Visual (A/V) Lead works closely with several departments but is not limited to IT, Exhibits, and Guest Services to develop, install, and support a technology-driven experience. This role oversees the daily operations of AV services and provides advanced technical support for staff A/V needs, including teleconferencing and presentations. The AV Lead is responsible for maintaining, troubleshooting, repairing, installing, and operating A/V systems used across Aquarium exhibits, programs, and special events. They also contribute to exhibit planning by recommending A/V equipment, system designs, and technical solutions to enhance visitor engagement and operational efficiency.

Primary Functions:

Audio Visual Support and Operations:

• Operate and maintain A/V systems across the entire Aquarium campus including the World of Wonders Gallery, the Marine Theater live show production system, and all other A/V technologies, including interactives.
• Support repairs to paging system and making alterations to paging system software design.
• Assist with setup, operation, and breakdown of A/V systems for internal and external events ensuring clear communications with clients and staff.
• Operate projectors, playback systems, interactives and other A/V equipment for Aquarium programs and daily operation.
• Provide on-site emergency response for A/V issues in a timely manner. Perform all essential functions of AV Technicians and train new or less experienced staff.

Maintenance, Troubleshooting, and Installation:

• Troubleshoot, maintain, repair and install A/V equipment across all exhibits and event spaces.
• Track equipment usage and condition, manage preventative maintenance schedules, and support planning and purchasing of replacement and upgraded equipment.
• Support installation, repair, and daily operations of campus-wide digital signage systems.
• Log, track, and maintain inventory of spare and backup equipment, including SOPs for system failures.

Exhibit and Project Support

• Collaborate with the Exhibits team and internal partners to define A/V needs for exhibit development.
• Consult with end users, analyze functional requirements, and develop A/V and lighting specifications.
• Recommend equipment options, design solutions, and technical approaches for new or updated exhibits.

Software and Technical Proficiency

• Utilize and maintain operational expertise in QLab, Qsys, Intuiface, Mvix, OBS, and related A/V control or content-management systems.
• Support the scheduling, management, and deployment of new content for the digital signage platform.

Compliance, Communication, & Other Duties

• Maintain positive working relationships with all staff and department managers to support effective communication and teamwork.
• Hold or pursue Scissor Lift Operation certification (preferred)
• Perform all other duties as assigned by supervisor.

Knowledge, Skills, and Abilities:

• Education & Experience: Bachelor’s degree or certificate in Audio Visual technology or a related field and/or a minimum of 3-5 years experience.
• Communication & Collaboration: Strong written and verbal communication skills with the ability to coordinate across departments and engage effectively with internal and external stakeholders.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe. Working knowledge of Macs and PC’s, lighting systems, lighting design software (EOS), video projectors, teleconferencing, and show-control systems.
• Troubleshooting and Problem-Solving Skills: Ability to diagnose A/V system issues quickly and accurately, provide emergency response and rapid recovery procedures, ability to read technical diagrams and wiring schematics.
• Operational and Production Skills: Ability to operate live show systems, experience with event setup, technical coordination, and cue programming and show sequencing.
• Schedule Flexibility: Schedule flexibility is required, including occasional evening, weekend, and holiday shifts based on event and operational demands.

Physical Demands:

This position requires regular operation of computer equipment, participation in meetings, and communication via phone and video calls. This role is fully on-site and may involve walking between campus buildings, navigating potentially wet or slick surfaces, and brief exposure to outdoor weather conditions including heat, cold, rain, and humidity.

The work environment includes both an open office setting with moderate noise levels and active exhibit or event spaces that may involve louder environments, low lighting, and increased foot traffic. Employees must be able to lift, carry, and transport A/V equipment and materials up to 50 pounds, as well as perform tasks requiring bending, reaching, kneeling, and working at various heights. This position requires sufficient physical stamina to support events, installations, and operational needs throughout the workday.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. This organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. If you require an accommodation to complete an application, please contact (860) 572-5955 and ask to speak with the recruitment department. This position may require background checks and reference verification as part of the hiring process.