Our Technology Operations (TechOps) team is committed to delivering exemplary customer service and high-touch technical support across our campuses and hospitality venues. We are seeking an On-Call AV/IT Technician to provide hands-on Audio/Visual and IT support for staff, clients, and events in a fast-paced, hospitality-driven environment.

The TechOps team is responsible for the support, management, and security of systems infrastructure across all campuses. This includes infrastructure management, cybersecurity and monitoring, disaster recovery, wired and wireless networking, workstation and telephone support, Microsoft Active Directory, Microsoft 365, network infrastructure support, client and vendor coordination, project management, and support for theater and editorial systems.

The On-Call AV/IT Technician will complement the team with an exceptional customer-service mindset and strong technical experience supporting audiovisual systems, end-user technology, and network-connected environments. The ideal candidate has experience working in hospitality or high-service environments such as hotels, conference centers, aviation, food and beverage, or wine hospitality.

Candidates must be available to support a variety of events and operational needs, including flexible shifts, weekends, early mornings, and evenings.

Primary Responsibilities

• Provide on-site AV and IT support for meetings, screenings, events, guest spaces, and client-facing environments
• Set up, test, operate, troubleshoot, and reset audiovisual systems and client technology
• Support live events with professionalism, urgency, and a high level of customer service
• Perform room readiness checks before events, including connectivity testing, audio checks, and equipment validation
• Assist with temporary cabling, patching, and basic troubleshooting of network-connected AV systems
• Support staff and clients with device connectivity, conferencing platforms, presentation systems, and mobile devices
• Escalate infrastructure, systems, or service-impacting issues to the TechOps team as needed
• Maintain organized workspaces, equipment readiness, and clear communication regarding issues and follow-up needs

Systems and Technology Supported Theaters / Screening Rooms

• Projectors
• Automation and control systems (Crestron, Q-SYS)
• Ingest and playback of DCP content
• Client connectivity (HDMI, SDI)
• Microphone setup and placement
• Talent miking
• Client devices (Windows, Mac, iOS, Android)
• Temporary cabling and patching

Meeting Rooms

• TVs and displays
• Automation and control systems (Crestron, Q-SYS)
• Client connectivity (HDMI)
• Video conferencing systems
• Temporary cabling and patching

Guest Suites

• TVs
• Phones
• In-room guest experience systems, including iPads and HVAC integrations

Other Spaces

• Wi-Fi
• Phones
• House audio
• Temporary cabling and patching

Required Skills and Competencies

• Strong customer-service mindset and ability to adapt in a broad technology environment with changing priorities
• Self-starter with strong organizational skills and the ability to work independently while managing multiple priorities
• Proven ability to solve problems professionally, systematically, and collaboratively
• Excellent interpersonal, written, and verbal communication skills
• Ability to remain calm and effective under tight, mission-critical deadlines
• Detail-oriented, highly organized, and able to work with minimal supervision
• Strong understanding of technology support and the client experience within a larger IT infrastructure
• Experience supporting macOS, Windows 10/11, iOS, iPadOS, and Android
• Audio/visual support experience for large meetings, conferences, or hospitality events
• Experience using Zoom, Microsoft Teams, GoToMeeting, and other video conferencing platforms
• Ability to lift up to 50 lbs on a regular basis
• Flexible schedule, with most shifts occurring on weekday evenings and weekends

Preferred Qualifications

• Experience supporting hospitality environments such as hotels, conference centers, aviation, food and beverage, or luxury guest services
• Familiarity with Crestron and Q-SYS control systems
• Experience supporting screening rooms or theaters
• Basic understanding of network fundamentals as they relate to AV and conferencing systems
• Experience working directly with clients in high-touch or VIP-facing environments

Physical Requirements

Time Spent on Computer (what percent of each day?)

50%

Does the job require any lifting? If yes, what is the maximum amount of pounds that will be lifted?

Up to 50 lbs.

Does the job require a constant amount of standing, sitting, walking, etc? If yes, what percent of each day?

Sitting/Computer work up to 50%, Walking and stooping 50%

Does the job require any type of physical repetitive activity? If yes, what is the activity and what percent of each day is it being done?

None other than sitting, walking or stooping

Benefits

• Compensation is $28 - $32/hour
• Paid sick leave
• 401(k) with up to a 6% company match
• Voluntary benefits, including an UrbanSitter Membership and pet insurance