Repair Technician Broadcast Lens (Representative, Tech Support I)

US-CA-Costa Mesa

Job ID: 35927
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA Costa Mesa

About the Role

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). Located at the Canon Factory Service Center in Costa Mesa, CA, you will perform on-site or in-house repair of Canon lenses. Models may include: ENG lenses, Cinema lenses, Broadcast Studio lenses, Field Lenses and control accessories.

Canon’s professional imaging products play a vital role in creating visually compelling content that captivates audiences around the world. Our cameras and lenses are trusted by industry professionals for their quality, reliability, and performance.

If you have hands-on experience and a passion for maintaining and repairing high-end imaging equipment, we invite you to explore this exciting opportunity.

In this role, you will support daily repair operations for Canon's industry-leading broadcast TV lenses and accessories. You’ll receive comprehensive training to perform both in-house and on-site repairs on a range of professional imaging equipment, including:

• What We Offer:

• Competitive healthcare benefits (medical, dental, and vision) starting on your first day
• Stable, full-time schedule: Monday to Friday, 7:30 AM – 4:30 PM (40 hours/week)
• Opportunity to work hands-on with world-class imaging technology

Your Impact

Perform routine customer support activities for equipment and systems products such as wiring, cabling

Using established company guidelines, perform on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling

Serve as customer contact on technical and service related problems

May instruct customers in proper use and operation of equipment

Refer the most complex problems to higher level personnel such as supervisor or field engineers

Repair lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner, to provide an effective service department

Provide technical support and training to dealers and support staff via telephone and on site visits, supplies information concerning parts and policies, responds to inquiries and ensures a knowledgeable sales staff

Assist customers, supplies information concerning parts, technical advice and schematic technical drawings, and responds to inquiries, to provide customer support

Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs

Maintain service area, stocks inventory and cleaning chemicals, file service repair records and keep area generally clean, to ensure a productive work area

Represent the organization to customers by providing information, responding to inquiries or troubleshooting product problems

Typically reports to a Supervisor or Manager

Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role

Tasks are routine in nature, do not require decision-making and they work under close supervision

About You: The Skills & Expertise You Bring

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Ability to demonstrate fundamental knowledge of electromechanical equipment
• Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
• Must be able to lift a minimum of 25lbs. in lens/case weight
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment)
• Working knowledge of computer platforms, general application software and networking environments
• Capable of accessing technical websites (i.e. E-Support platform)
• Demonstrates ability to work in a collaborative work team environment
• Demonstrates a positive internal and external work attitude
• Demonstrates good customer service skills and abilities
• Work on obtaining Canon Product Servicing Certifications
• Travel of 25% or more is expected for this position
• Individual must possess a clean valid state driver's license in order to obtain the position
• This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies

We are providing the anticipated rate for this role: $20.54 - $30.75 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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Posting Tags

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