About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Reports To

AR Manager

The Collections Specialist is responsible for supporting the organization’s cash flow and financial operations by managing customer accounts, monitoring receivables, and ensuring timely payment of outstanding invoices. This role works closely with internal teams and customers to resolve billing issues, address discrepancies, and maintain accurate financial records while upholding a high standard of professionalism and confidentiality.

Key Responsibilities

Process and apply customer payments accurately to accounts receivable while verifying transaction details and resolving posting issues as needed.Prepare and issue customer invoices in alignment with internal billing standards and contractual terms.Monitor aging reports and proactively follow up on overdue balances through professional phone and email outreach.Draft clear and consistent written communications related to payment reminders and collection activities.Respond to customer inquiries regarding invoices, payment history, account balances, and billing disputes.Investigate payment variances and delinquent balances in collaboration with the Director of Finance and cross‑functional partners.Produce regular reports detailing outstanding receivables, collection activity, and payment trends.Partner with internal teams to perform periodic accounts receivable reconciliation and revenue validation.Maintain up‑to‑date customer account records, including contact details, organizational changes, and billing instructions.Support Account Managers with monthly revenue and account reconciliation activities.Communicate relevant account updates to appropriate internal stakeholders.Perform additional accounting or administrative duties as assigned to support business needs.

Required Qualifications

Demonstrated experience in collections, accounts receivable, accounting, or a related financial function.Strong interpersonal and communication skills with the ability to interact professionally with customers and internal teams.Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast‑paced environment.Exceptional attention to detail, organization, and problem‑solving abilities.Comfortable working independently while also contributing as part of a collaborative team.Proficiency with Microsoft Office applications and similar business software tools.Ability to use standard office equipment, including computers, calculators, and copiers.

Preferred Qualifications

Bachelor’s degree in Accounting, Finance, or a related field.

Experience Level

Typically requires 2–3 years of relevant professional experience, depending on prior responsibilities and scope of work.