PURPOSE

The Accounts Receivable Collections Specialist is responsible for managing and reducing outstanding receivable balances through proactive collections efforts, lien processing, and lien release administration. This role ensures customer accounts remain current, lien rights are protected, and lien documentation is processed accurately and timely. The Specialist partners with Sales, Operations, and customers to resolve disputes, secure payments, and mitigate credit risk exposure while maintaining professional customer relationships.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Service Delivery (80%)

• Perform high-volume collection calls and emails on assigned portfolio of customers.
• Monitor AR Aging reports daily and prioritize collection efforts based on risk and aging categories.
• Send Demand Letters and escalation notices when necessary.
• Engage Sales and Operations to assist in resolving delinquent or disputed balances.
• Maintain detailed collection notes within ERP system.
• Execute Lien, Pre-Lien, Lien Releases Daily
• Ad Hoc Reporting and Analysis
• Prepare, track, and file Preliminary Notices in compliance with state requirements.
• Prepare and file Mechanics Liens when necessary to secure payment rights.
• Track lien deadlines to ensure no lapses in statutory protection.
• Process lien waivers (conditional and unconditional) in accordance with payment status.
• Coordinate and issue lien releases promptly upon receipt of payment.
• Manage 3rd-party lien processing services where applicable.
• Review customer credit exposure and recommend credit holds when necessary.
• Escalate high-risk accounts to Controller with recommended action plans.
• Assist with weekly AR Aging and collections commentary reporting.

Continuous Process Improvement (10%)

• Improve collection cycle time and DSO metrics.
• Develop and maintain SOPs related to collections and lien processes.
• Identify root causes of recurring disputes and recommend systemic improvements.
• Support implementation of internal SLAs related to invoicing, collections, and lien processing.

Collaboration and Research (10%)

• Collaborate with Sales, Operations, and Logistics to resolve disputes and billing discrepancies.
• Research customer contract terms to support lien rights and collection strategy.
• Stay informed on state lien laws and compliance requirements.
• Respond to internal and external inquiries related to account balances and lien documentation.

OTHER DUTIES AND RESPONSIBILITIES

• Determines how to operationalize collection and lien processes in alignment with strategic vision.
• Utilizes knowledge of bookkeeping, credit policies, and construction lien law fundamentals to drive consistency.
• Exercises strong organizational skills and attention to detail in high-volume environments.
• Demonstrates professionalism, persistence, and sound judgment when handling sensitive accounts.
• Maintains confidentiality and compliance with company policies and regulations.

Education:

Associate degree in Business or Equivalent; Bachelor’s Degree preferred

Travel Requirements:

No major travel requirements

Other Key Skills:

• 1-2 years of relevant professional experience
• Manufacturing Industry Background preferred
• Excellent project management, analytical, interpersonal, oral and written communication skills
• Solid understanding of basic accounting principles, fair credit practices and collection regulations
• Proficient computer skills, including Google, MS Office NetSuite or similar accounting software
• Professionalism, dependability, commitment, and integrity
• Ability to multitask and complete assignments within time constraints and deadlines
• Strong organizational skills and attention to detail

ADA REQUIREMENTS

Environment (office or other):

Office environment.

Equipment Operated:

Computer, phone.

Lifting:

No major lifting required.

Sitting:

Must be able to remain in a sitting position for 50% of the time.

Armorock is an Equal Opportunity Employer

Why You’ll Love Working Here

At Armorock, we know that when our employees thrive, our business thrives. That’s why we offer top-tier benefits that go beyond the basics – because you deserve to feel valued, supported, and empowered in every aspect of your life.

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

Our Mission and Values

At Armorock, our goal is to drive the future of sustainable infrastructure with high-quality, innovative solutions that create lasting value. This mission is possible through our QUESST core values: Quality, Unified, Efficient, Safe, Sustainable, Transparent