About Us:

Alarm New England is one of the largest independent security integrators in the US. Our business has been family-owned for 53 years and serves over 18,000 customers. Our team sells the latest security and smart home solutions to the residential, small and large business markets. Our core values of Being Humbly Confident, GSD, Make The World A Better Place and Do The Right Thing are fundamental to everything we do in Building a Great Company and Keeping People Safe.

About the Position:

The Accounts Receivable & Collections Manager leads the A/R team, oversees billing, collections, financial accuracy, customer resolution, and drives continuous improvement aligned with company goals. This role requires a high level of collaboration with all departments within the company, great customer-facing communication and resolution skills, and people management skills.

What you'll do:

Leadership & Team Management

• Supervise, train, and develop A/R staff with clear expectations and ongoing coaching.
• Support escalated customer interactions and maintains high-performance standards.
• Communicate goals and uphold accountability across the team.

Accounts Receivable Operations & Financial Analysis

• Oversee invoicing accuracy, payment posting, and reconciliation.
• Conduct financial analysis on receivables.
• Complete reporting and analytical projects supporting financial operations.

Collections & Risk Management

• Lead full collections cycle, reduce DSO, and improve cash flow.
• Review aging reports, identify risks, and implement targeted strategies.
• Resolve billing disputes; coordinate with Sales/Operations on service issues.
• Communicate risk trends and recommendations to the CFO.
• Manage third-party collection agencies.

Customer Resolution & Cross-Functional Collaboration

• Research and resolve complex customer issues to facilitate payment.
• Partner with internal teams to correct billing discrepancies and improve alignment.

Systems, Technology & Process Improvement

• Recommend and implement process improvements for efficiency and accuracy.
• Support technology rollouts, testing, training, and documentation.
• Ensure system entries reflect correct products/services installed.

Additional Responsibilities

• Oversee receipt and reconciliation of payments.
• Provide reporting and support CFO with special projects.
• Perform additional duties as needed.

What we offer:

• NEW - On-site Gym
• Market competitive wages based on your experience
• Generous 401k Company Match
• Cost share Medical, Dental, and Vision
• Employer 100% paid Basic Life and Short-Term Disability
• Paid Company Holidays, Vacation and Sick Time

• 3-5 years experience in Accounts Receivable
• At least 1 year of experience managing people
• Customer Service and resolution skills
• Must be highly collaborative with strong communication skills