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VIP Model Bartender/Server - Reserve
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Lounge Bartender
VIP Model Bartender/Server - Reserve at J W Marriott – Las Vegas, Nevada
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About This Position
Position Title: VIP Model Bartender/Server
Reports To: Beverage Manager
Department: Food and Beverage
Shift: Varies
Role: The VIP Model Bartender/Server delivers a premier, memorable guest experience by providing exceptional, timely, and friendly service. This role actively engages guests, anticipates needs, and builds positive interactions while maintaining a high level of professionalism and brand representation. The position requires extensive knowledge of bartending—from fundamentals to crafting specialty cocktails—and the ability to perform Flair‑style bartending to entertain guests. Mastery of bar equipment, recipes, mixing techniques, and accurate pouring is essential. The VIP Model Bartender/Server uses strong communication and problem‑solving skills to address guest concerns and involve management when appropriate. Success in this role requires exceptional hospitality, self‑motivation, organization, and the ability to thrive in a fast‑paced, demanding environment. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Qualifications:
- Education: High School Diploma or GED
- Experience: Must have a minimum of one year of beverage‑serving experience.
- Skills:
- Strong communication and interpersonal skills.
- Knowledge of mixology, drink recipes, and bar equipment.
- Ability to multitask in a fast-paced environment.
- Attention to detail and accuracy.
- Cash handling and basic math skills.
- Customer service orientation.
- Required:
- Must be at least 21 years of age.
Required Work Cards needed:
- Valid Clark County Health Card
- Valid Las Vegas Alcohol Awareness Card (TAM Card)
- Valid Non-Gaming/Sheriff’s Card
Key Responsibilities: Responsibilities include, but are not limited, to the following:
- Work efficiently in a fast‑paced, high‑volume environment while providing both bartending and server service to guests.
- Deliver premiere guest service through friendly engagement, anticipating needs, and remaining calm and professional—especially with difficult or upset guests.
- Build and maintain positive, professional relationships with managers, coworkers, guests, and vendors.
- Complete all work accurately, efficiently, and on time while adhering to safety policies and responding appropriately to emergencies.
- Mix and serve drinks according to specified recipes and maintain complete knowledge of menu items, liquor brands, beer, wine, and non‑alcoholic selections.
- Perform flair routines, tricks, and assigned dances for guests and large crowds.
- Maintain full knowledge of glassware, ingredients, preparation methods, and garnishes for each drink.
- Keep the bar and surrounding areas clean, organized, and fully stocked throughout the shift.
- Set up and close the bar according to company standards, including cutting fruit, preparing supplies, and securing all items.
- Accurately process payments, maintain cash drawer integrity, and follow all banking procedures.
- Attend scheduled shifts and staff meetings consistently.
- Cocktail, bus, and serve guests throughout the shift, ensuring a clean, visually appealing environment, including maintaining clean ashtrays.
- Display professionalism and a friendly, approachable demeanor at all times.
- Assist in training and mentoring new team members as needed.
- Maintain all appearance and uniform standards with excellent personal hygiene.
- Support overall operation of the bar and ensure proper documentation of comps, spills, mistakes, refusals, and breakage per department policy.
- Report irregularities or unusual situations to the manager on duty promptly.
- Ensure full compliance with company and state alcohol service regulations.
- Remain calm, friendly, and helpful in high‑stress and fast‑paced situations with honesty and integrity in all interactions.
- Work independently with minimal supervision or collaboratively as part of a team.
- Maintain compliance with all legal and company requirements for working in the industry.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
Essential Job Functions:
The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.
Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate regularly with all co-workers, vendors, and guests in person and over the telephone.
- Must be able to access and interpret information on computer screens.
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
- Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Must possess the manual dexterity to operate the following equipment:
- Point of sale, glasswasher, mixing utensils and other bar related equipment.
- Requires the ability to distinguish letters or symbols and eye hand coordination.