Job Title: Concierge

Department: Administration

FLSA Status: Non-Exempt

Reports to: General Manager

JOB SUMMARY:

The Concierge serves as the first point of contact for all residents, families, guests, and visitors to the Community. This role is responsible for creating a welcoming, professional, and service-oriented front desk experience that reflects the values and culture of the organization. The Concierge manages incoming calls, provides accurate information, supports administrative functions, and ensures that all interactions are handled with warmth, respect, and efficiency.

ESSENTIAL FUNCTIONS:

• Greet all residents, visitors, families, and vendors in a courteous, professional, and friendly manner—serving as the face of the Community.
• Treat residents, families and visitors of the Community with dignity and respect.
• Answer all incoming telephone calls promptly and route them to the appropriate department or take accurate messages and ensure timely delivery.
• Maintain the front desk area in a neat, organized, and welcoming condition at all times.
• Monitor and manage resident and guest sign-in/sign-out logs according to Community policy and procedures.
• Assist residents with general questions, appointment scheduling & reminders, package deliveries, and other non-clinical support services.
• Notify appropriate staff of scheduled tours, appointments, vendors, and special guests.
• Support the Sales Director by greeting prospective residents and their families warmly and notifying the team of walk-ins or scheduled tours.
• Provide administrative assistance including copying, faxing, filing, and distributing mail as assigned by the General Manager or Executive Director.
• Help maintain community calendars, bulletin boards, and front desk communications in a clear and current manner.
• Coordinate with maintenance, housekeeping, and dietary services for timely resident or guest requests.
• Monitor entry points in accordance with the Community’s safety, visitor, and emergency policies.
• Maintain confidentiality and security of all resident and business information in compliance with HIPAA and company policies.
• Provide coverage for weekends, holidays, and other shifts as needed to ensure consistent front desk presence.
• Support other departments and leadership with projects and administrative tasks as assigned.
• This working team member must maintain a hands-on, customer-first approach and consistently represent the Community with professionalism, warmth, and excellence.
• Perform all other duties as assigned by the Executive Director, General Manager, or Management Company representatives.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent required.
• Experience in senior living, hospitality, or customer service environment preferred.
• Excellent verbal and written communication skills.
• Professional demeanor, reliability, and a genuine passion for serving seniors.
• Basic computer and phone system knowledge (Microsoft Office, copy/fax/scanning equipment).
• State Criminal Background Check and LIC 508 Criminal Record Statement.
• LIC 503 Health Screening Report.

ANY CERTIFICATION PER STATE REQUIREMENT:

• First Aid and CPR Certifications as required by the state
• Criminal Background check cleared.
• Certification and/or License as required by the state.
• Fingerprint clearance as required by the state
• Must be at least 18 years of age as outlined in state regulations.
• Must be able to read, speak and write the English language.

PHYSICAL DEMANDS & WORKING CONDITIONS:

Physical Demands:

• Ability to stand and walk for extended periods.
• Ability to stoop, kneel, crouch, or crawl as part of regular duties.
• Ability to talk and hear to communicate effectively with residents and staff.
• Ability to lift and/or move up to 50 pounds independently.
• Vision requirements include close vision, distance vision, and the ability to adjust focus.

The following physical actions may be required but are not regularly expected:

• Sitting
• Use of hands and fingers to handle or feel
• Reaching with hands and arms
• Lifting more than 50 pounds (rarely)

Work Environment

• Regular interaction with co-workers, residents, and vendors.
• Occasional evening, weekend, or night shifts may be required to ensure proper shift coverage.
• Subject to potential exposure to:
  • Communicable diseases and infections
  • Various drugs, chemicals, infectious, or biological hazards
  • Environmental hazards such as falls, burns, odors, or equipment-related injuries
• On-call work may be required on an as-needed basis.
• Occasional travel may be necessary.

Professional office environment. Uses PC, telephones, word processing and other standard office equipment. Attends business-related functions. Occasional travel to communities, various sales calls and industry meetings/conferences.

MANAGEMENT/DECISION MAKING:

Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and the requirements of the job change.

Employer provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other characteristic protected by law. Employer complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.