Care Concierge in Santa Fe, New Mexico at UNIFI Healthcare

At Unifi Healthcare, we are reimagining what healthcare can be—accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. Through our growing network of services and partners, we are building a model that reduces complexity, supports caregivers, and reimagines how at home healthcare is delivered across the U.S.

Unifi Healthcare manages this search directly. We're not working with outside recruiting agencies on this role, and we won't accept unsolicited candidate submissions or resumes from third parties.

The Care Concierge is the heart of our promise to clients: that they will never have to navigate care alone. Acting as a care guide and advocate, you’ll visit clients in their homes, listen with compassion, and connect them with the right resources—whether that’s equipment, therapies, pharmacy support, or simply a helping hand to make life easier.

This hybrid role is about relationships. As a Care Concierge, you’ll walk alongside clients and families, ensuring they feel supported, valued, and cared for at every step of their journey. This role will be 2-3 days a week in our Santa Fe office.

What You’ll Do

• Visit clients regularly to understand their non-clinical needs and ensure they feel heard and cared for.
• Collaborate daily with the Unifi Care Team to develop creative solutions that enhance each client’s experience.
• Help clients and families understand their benefits under EEOICPA and related programs, staying informed about policies and updates.
• Support clients with coordination of services (DME, pharmacy, transportation, home health, physical and respiratory therapy, etc.).
• Attend company and community events to strengthen connections and represent Unifi Healthcare with warmth and professionalism.
• Maintain accurate, timely records of client interactions to ensure continuity of care.
• Uphold confidentiality (HIPAA) and practice discretion in all interactions.
• Continue learning through training and education to better serve clients and families.
• Build trusted relationships with clients over time, serving as a consistent and reassuring presence.

Skills and Qualities We Value

• A heart for service, with compassion and empathy at the core of your work.
• Strong communication skills—both verbal and written—with the ability to connect naturally with clients and families.
• Organizational and time management skills to balance multiple client needs.
• Ability to work independently while also being a collaborative team member.
• Professionalism, courtesy, and kindness in every interaction.
• Flexibility to travel and assist clients with appointments as needed.

Requirements

• At least 1 year of experience in customer service, healthcare coordination, or a related field (preferred).
• Valid driver’s license, vehicle, and insurance (for home visits and client support).
• Flexibility to travel locally as needed.
• Commitment to upholding Unifi Healthcare’s policies and values.