Job Title: Concierge

Location: Ambulatory Care Center

Department Name: Conceirge

Req #: 0000243038

Status: Hourly

Shift: Day

Pay Range: $19.99 - $19.99 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Create a concierge atmosphere through a personalized approach to patients and visitors. The intent is to ensure patients feel cared for and supported from the moment they walk through the door. The concierge is the initial greeter and ensures patient experience in the department meets the highest. Level of patient satisfaction.

Qualifications:

Required:

• HS Diploma or GED required

Preferred:

• Bachelor’s preferred
• 2+ years experience in healthcare setting or customer service setting preferred

Scheduling Requirements:

• Shift Day- 7:00am-7:00pm
• Monday-Friday; Holidays and Weekends as needed
• Part Time

Essential Functions:

• Participates actively in meetings and projects to improve quality of service
• Participates in problem solving and supports initiation of changes that enhance patient care/unit function as requested
• Demonstrates flexibility of assignments
• Contributes to a culture of excellence by demonstrating self-motivation, adaptability, and reliability.
• Utilizes the computer, printer, fax machine, and other supplies in a manner that achieves high productivity, cost effectiveness, and waste reduction
• Processes patient charges appropriate to the unit
• Assists with the maintenance and care of equipment and supplies
• Initiates maintenance requisitions for the necessary repairs on the unit
• Promotes a compassionate, supportive, and therapeutic environment for the patients, families, and co-workers
• Arranges follow-up appointments as ordered by the physician
• Calls other units for readiness of bed prior to patient transfer
• Arranges transportation of patient to other health care facilities in collaboration with the Charge Nurse Nurse Manager
• Ensures that all necessary paperwork is completed and transferred with the patient
• Demonstrates the ability to use the clinical information system with minimal assistance
• Demonstrates knowledge of the hospital’s accepted abbreviations and medical terminology
• Accurately transcribes orders from the physician order form to the Clinical Information System
• Files computerized printouts of transcribed orders for RN verification
• Creates and promotes an environment conducive to teamwork and performance improvement.
• Attends meetings and departmental programs as requested
• Participates in inter and intra departmental activities.
• Communicates all messages received in the absence of requested personnel
• Makes necessary entries in the computer/written logs per unit specifications
• Performs other duties as requested

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.