Concierge, Concierge Department at RWJBarnabas Health – Livingston, New Jersey

Job Title: Concierge

Location: Ambulatory Care Center

Department Name: Conceirge

Req #: 0000245955

Status: Hourly

Shift: Day

Pay Range: $20.88- $20.88 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Create a concierge atmosphere through a personalized approach to patients and visitors. The intent is to ensure patients feel cared for and supported from the moment they walk through the door. The concierge is the initial greeter and ensures patient experience in the department meets the highest. Level of patient satisfaction.

Qualifications:

Required:

• HS Diploma or GED required

Preferred:

• Bachelor’s preferred
• 2+ years experience in healthcare setting or customer service setting preferred

Scheduling Requirements:

• Shift Day
• As needed, schedule varies, some holidays

Essential Functions:

• Creating a caring and personalized atmosphere
• Welcome patients/visitors with a smile
• Proficient in the use of the hospital computer
• Keep waiting areas clean and organized. Maintains a neat and
• Organized environment at workstation and in lobby
• Notifies Environmental Services of spills and litter
• Ensure compliance with hospital regulatory requirements (infection control, safety programs…)
• Use courteous and caring telephone techniques- follows departmental scripts as needed
• Oversees volunteers, updating volunteers with policies and procedures
• Performs other duties as requested

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.