Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Reservations Concierge for the upcoming Summer season! Our Summer employment months are June - September.

The purpose of the Reservations Concierge is to be the most extraordinary “first impression” Members and receive when they reach out to coordinate all aspects of their stay. They assist various tasks prior to and during visits and providing information about the Club. Reservations Concierge is responsible for guest tracking and management, dining reservations, event registrations and check in, and transportation and rental car booking, spa, etc.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest,maintainingoutstanding service standards, solid productknowledgeand all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guestsat all times, take pride inrepresentingYellowstone Club professionally with ourMembersand guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures tomaintaina secure and safe environment for employees, Members, and guests at all times. In the event ofan accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resourcesimmediately.
• Maintain a favorable working relationship with all companyemployeesto foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Digitally interactwith Members, guests, and prospective Members to obtain and disperse informationdigitally.
• Seeksmost efficientmanner in whichto meet Member expectations.
• Providesaccurateandtimelyinformationregardingservices, events, andlocalarea activities.
• Understand and effectively complete Member and guest registration on a daily basis.
• Facilitates dining reservations, transportation and rental car bookings, flower and balloon orders, and event registrations for Members, guests, and prospective Members.
• Interfaces with other departmentsin order tomeet Member, guest, and prospective Member requests.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile,emailand mail.
• Assistswith event check-in

Other Duties and Responsibilities:

• Perform all duties and responsibilities ina timelyand efficient mannerin accordance withestablished Clubpolicies, procedures, and standards of service to achieve the overallobjectivesof this position.
• Meet departmental productivity, organization, punctuality/attendanceand consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of ourMembersat alltime.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors,managersand directors.
• Perform work in a safe andhigh qualitymanner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings,weekendsand holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• High School Diploma or GED
• 1-2 years’ experience in customer service
• Strong verbal and written communication skills

Experience/Education Preferred

• Experience Working at Large Club, Resort or Private Club
• Strong verbal/written communication
• Interpersonal & analytical skills

Certificates & Licenses

• Valid Driver’s License

Computer Skills

• Competence in Microsoft Office Suite, especially Word, Excel, and Outlook

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contentsof this job description are jobrequirementsand, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisorif at any timeI am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by theClub.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures,rulesand regulations ofYellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questionsin order toclarify any points listed on this job description.

The position offered is a seasonal position located in Bozeman, Montana.

Yellowstone Club offers great benefits including:

For more information about the Club, visit www.yellowstoneclub.com.

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