Job Title: Shift Leader

Department/Function: Operations

Location: Field, in Shop

Report to: General Manager/Assistant Manager

Details: Nonexempt

Travel Requirements: Rarely

GENERAL DESCRIPTION

Leads and behaves according to Company Values. Leads shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Company operating policies and procedures with essential areas of focus including but not limited to:

FOCUS

People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.).
• Transitions into opening/closing shifts.

Customers

• Delight customers with Great Food and Good Vibes.
• Resolve customer complaints/issues.
• Empower Associates to make sure all customers leave satisfied.
• Execute and support all food safety requirements and policies.

Sales

• Lead Associates to open, transition, and close shifts without issues.
• Manage and organize the line and delegate duties to staff.
• Know and uphold standards for product handling and quality.
• Work the line as assigned.
• Ensure back-of-the-house procedural standards are being upheld.
• Promote sales on the shift through executing the marketing plan within the four walls.

Profits

• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 30-40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in orders.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employees.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, milk and fish.
• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must represent The Potbelly Way.
• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Strong interpersonal skills.
• Ability to train and coach.
• Must be able to demonstrate strong leadership skills at all levels.
• Must be a strong team-player.
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.