Position Description:

Grab a cup of coffee, this could take a while....

Company Profile Our company assists our clients with their IT needs, enabling them to focus on running their businesses, law firms, schools, or medical practices. We also work with K-12 schools and large organizations on contracting projects. Big picture - We do a wide range of things, from designing networks to providing ongoing maintenance. We are the company our clients call for everything, from basic PC support to hosted solutions and network management. Some clients want to push the envelope with new technologies, while others aim to keep costs to a minimum.
We are seeking exceptional individuals who are passionate about technology and enjoy interacting directly with end-users. We're passionate about customer service, and we run a responsive and professional operation. We love what we do. (OK, we don't love it every day, but most days we do). We are seeking to expand our team with individuals who are eager to learn about the latest technology and contribute to our award-winning team. Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet.
Position Summary In this role, we work from home 80% of the time and on-site 20% of the time (although there are many weeks when it's 100% remote). We typically work around 40 hours per week, although sometimes we work a little longer. (If you work in IT support you know things can go crazy from time to time). Our office support hours are 8 AM to 5 PM EST. I would be lying if I said those were cushy hours, playing Xbox while listening to clients discuss email problems on the phone. That's not our day - we are busting it to help our clients and move on to the next issue. This role is part of a team of tier 3 engineers for high-level escalation support. When not working on projects, each member of the project team takes a turn on-call as escalation support for the standard after-hours teams and on-call technicians. Not always a favorite, but it comes with the territory. Our number one priority is taking care of our clients.
Qualifications and Skills

• 5+ years of experience in Microsoft Network and Server Technologies (2012, 2016, 2019, 2022 Active Directory)
• 5+ years of experience with Microsoft Office 365
• 3+ years of experience with Azure Entra ID, Intune Management, and Autopilot
• 3+ years of experience with either Azure and/or AWS
• Experience with case (ticket) management software
• Virtualization (VMware, Hyper-V) is a plus
• Experience with Managed Services is a plus
• Ability to configure and manage security products, including Antivirus, Antispyware, and Antispam tools
• Strong TCP/IP skills, including DNS, DHCP, and VPN configuration
• Outstanding client communications and troubleshooting skills
• Detail orientation and the discipline to perform proper documentation and track billable time accurately. (This is really important. Again, this is really important.)
• Able to handle a high-pressure environment
• Minimum associates degree or equivalent experience required
• Certifications Desired: Microsoft Certified: Identity and Access Administrator Associate, Microsoft 365 Certified: Administrator Expert, AWS Certified Solutions Architect - Associate, AWS Certified Cloud Practitioner, or equivalent work experience.

Typical Physical Demands:

• Requires the ability to sit for long periods of time, occasionally stooping, crawling, and reaching
• May be required to lift up to 60 pounds
• Requires a normal range of vision and hearing

A couple of other things:

• You must provide your own transportation (with paid mileage) and smartphone (a monthly cell phone stipend provided)
• Must be fun to work with and understand humor
• Locations: The candidate must live within one hour of one of the following locations: South Carolina (Charleston, Greenville, Columbia, Spartanburg); Florida (Miami, Fort Lauderdale, Hollywood); Virginia (Roanoke); or North Carolina (Asheville).

Why Cantey? Voted one of South Carolinas Best Places to Work in 2023, Inc 5000 Fastest Growing Companies list 10 years running, and we have an outstanding reputation for best in service and state-of-the-art technical support by our clients, with a 95% retention rate. What makes our company such a great place to work is the internal career advancement opportunities, the compensation package (think 401K match, Tuition Reimbursement, Cell Phone and Home Internet allowance), and most importantly, the people that you get to work with every day.
If, after reading all this, you are still awake, it sounds like a career and a company for you. Then, what are you waiting for? Apply already!