OVERVIEW:

The Program Manager is responsible for management of the customer projects, within a program portfolio. Including all administrative support and oversight of all market functions associated with construction operations. This individual is tasked with leading a team to produce quality work efficiently within the timeframe and budget required. The Program Manager plans, coordinates, and manages multiple functions and teams while ensuring the company meets stated financial goals and customer deliverables. All of this is accomplished by performing the following duties personally or through subordinate staff. This position is optional by market, if duties are carried out by Director of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage market expenses and ensure they are monitored by staff daily, resulting in the high efficiency expected of the program delivery.Profit and loss responsible for the program portfolio of projects.Oversight job scoping, system commissioning and integration, vendor management, and inventory management functions of the market.Determines work force requirements and establishes production schedules to meet service loads. Estimates worker hour requirements for completion of each job assignment.Responsible for enforcing all company and OSHA safety practices and interprets company policies to workers.Formulates quality control objectives, KPI’s and coordinates them with the market Managers and staff to maximize service reliability and minimize costs.Investigates and addresses complaints regarding quality in the disciplines managed.Recommends measures to improve production methods, equipment performance, and quality of product. Initiates or suggests plans to motivate workers to achieve work goals.Work as part of the management team to share best practices.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

Manages 3 subordinate managers (PM, Ops Manager, Logistics Manager) who supervise other employees. Is responsible for the direction, coordination, and evaluation of this team.
• Carries out employee supervisory responsibilities in accordance with the organization's policies and applicable laws, including:
  Interviewing, hiring, and training employees
Planning, assigning, and directing workAppraising performanceRewarding and disciplining employeesAddressing complaints, and resolving problems
• Carries out subcontractor supervisory responsibilities, exercising discretion and independent judgment with respect to matters of significance, including (but not limited to):
  Pre-qualifying subcontractors, and awarding work to qualified subcontractors
Planning, assigning, and directing all subcontractor workDisciplining subcontractorsAddressing complaints, and resolving problems

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Ability to establish performance goals for employees, measure regularly against those goals, and take corrective action as necessary. Able to perform quarterly and annual performance evaluations and to create improvement plans to increase the capabilities of the team over time.Ability to work with mathematical concepts including probability, statistics, trigonometry, and plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and regulatory personnel.Ability to work and travel on a flexible schedule as needed, including weekends. This position requires moderate travel.

QUALIFICATIONS:

Required to have a minimum of 7 years of telecom, construction, electronics, and technical experience.Bachelor’s degree (B.A.) or equivalent from an accredited four-year with a major in Business or Engineering preferred.Advanced computer experience, including use of Microsoft Office. Knowledge and experience of project and construction practices.Clean Driving Record & Valid Driver's License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.While performing the duties of this job, the employee frequently sits for long periods of time, working at a desk and with computers. Detailed work with a mouse, trackpad, and drawing tools is required.The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move more than 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in an office environment.The employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is regularly exposed to wet and/or humid conditions and extreme heat.The employee is occasionally exposed to risk of electrical shock and vibration.The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold.The noise level in the work environment is usually minimal but occasionally moderate.