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The role of the Service Technician for Confectionery Equipment is to ensure the optimal performance and functionality of our clients' chocolate manufacturing equipment including installation, maintenance, diagnosing problems, advising customers on service solutions, and hands-on implementing service solutions.

• Installation and Commissioning:

Efficiently install and commission chocolate manufacturing equipment at client sites. Travel is required. Conduct thorough testing to ensure all components are functioning according to specifications and safely.

• Preventive Maintenance:

Develop and implement preventive maintenance schedules for chocolate machinery. Perform routine inspections to identify potential issues before they escalate.

• Diagnostic Troubleshooting and Repairs:

Diagnose and repair equipment malfunctions promptly and effectively. Collaborate with clients to troubleshoot issues and provide solutions. Persuade customers to invest in necessary replacements or vital repairs to key components of machinery.

• Customer Training:

Conduct training sessions for clients on proper equipment operation and maintenance procedures. Educate users about the correct use and upkeep of their products. Provide technical support and guidance to customers to maximize equipment efficiency in a professional and friendly manner.

• Documentation:

Maintain accurate records in PipeDrive or other similar software of service activities, including installations, repairs, and preventive maintenance. Generate service reports and communicate findings to the customer and internal teams.

• Collaboration:

Work closely with the sales, culinary and customer support teams to ensure a seamless customer experience. Provide feedback to the team for continuous product improvement and client satisfaction.

Education:

• Required - High School Diploma or GED
• Desired – Associates/Bachelor’s Degree, or related Technical Certification(s)

Experience:

• Required

o Minimum of one year working on mechanical and electrical systems

o Minimum of one year servicing industrial machinery, ideally for the confectionery and/or food processing industries

o Able to read blueprints, mechanical engineering schematics, diagrams, and electrical diagrams.

• Desired
• Certified forklift driving certification (we can train and certify on-site).
• Many other types of life experiences and work experiences can prepare a person for a technical career. During interviews, candidates are invited to describe their prior work experiences to include:
• Successes and how they achieved those successes
• Challenges/Failures, Lessons learned from those experiences

Desired Skills and Ways of Working

• Problem-Solving Skills:

Ability to analyze complex technical issues and develop effective solutions. Strong troubleshooting skills with a methodical approach.

• Communication Skills:

Excellent interpersonal, verbal, and written communication skills. Ability to convey technical information to a nontechnical audience and client in a clear and understandable manner.

· Basic Computer Skills:

Computer literate for filing repair, installation and maintenance reports in the system.

• Customer-Focused:

Dedication to providing outstanding customer service. Willingness to go the extra mile to ensure customer satisfaction.

• Flexibility:

Adaptability to a dynamic work environment and willingness to travel to client locations as needed. Must have a valid passport for international travel.

• Time management:

Ability to work with minimal supervision while using their own technical judgment and communicating with other internal departments.

Physical Requirements:

• Physical stamina in the handling of complex tools, heavy equipment and moving in confined spaces. Ability to lift more than 50 pounds.
• Periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds on a regular basis and up to 50 pounds at times
• While performing the duties of this job, the team member is regularly required to hear, speak, stand, walk, climb balance, stoop, kneel, crouch and move for long periods of time in a physically demanding, fast-paced environment.
• The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Must wear required PPE while performing job duties
• Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Noise level is moderate to loud