This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Creator Success Manager (Business & Monetisation) based in Brazil.

This role is designed for someone who is passionate about helping creators transform their ideas into sustainable, revenue-generating businesses. Working at the intersection of customer success, business strategy, and monetisation, you will guide creators through onboarding, launch, growth, and long-term retention. You will act as a strategic advisor, helping clients optimize their offers, pricing, audience engagement, and revenue performance. In a fast-paced and innovative environment, you will manage a portfolio of high-value creators while collaborating with cross-functional teams to drive customer success outcomes. This is a highly impactful role where commercial thinking, relationship management, and data-driven decision-making come together to create lasting business growth. If you enjoy ownership, strategic conversations, and helping entrepreneurs scale, this opportunity offers a rewarding and dynamic career path.

• Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
• Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.
• Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.
• Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.
• Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.
• Identify upsell and expansion opportunities through proactive business discussions and strategic account management.
• Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
• Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.
• Proactively address risks and reduce churn through structured success planning and ongoing relationship management.

• Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles.
• Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance.
• Strong understanding of the creator economy, digital products, online businesses, or personal brand development.
• Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships.
• Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence.
• Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations.
• Experience creating success plans, managing customer portfolios, and driving measurable business outcomes.
• Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies.
• Ability to thrive in fast-paced, high-growth, and fully remote environments.
• Additional advantages include experience building a personal brand, launching digital products, coaching entrepreneurs or creators, understanding NRR and expansion metrics, and discussing technical concepts such as integrations, automations, and backend workflows.

• Fully remote work environment with the flexibility to work from anywhere.
• Opportunities to attend global team gatherings and company retreats in international destinations.
• Ongoing professional development through coaching, training programs, and conference support.
• High level of autonomy and ownership with meaningful influence on business growth initiatives.
• Technology and equipment budget to support your remote work setup.
• 24 paid vacation days annually.
• 10 additional celebration leave days for holidays and personal occasions that matter to you.
• Paid parental leave.
• Collaborative international culture with colleagues located across the globe.
• Opportunity to contribute to the growth of innovative, creator-focused technology products.