Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Facilities Supervisor for the Outpost Kettle River, Willow River, MN.

Job Purpose:

This Position provides excellent customer service, oversees property maintenance repairs, assists in ensuring each cabin is ready for guest arrivals, and leads by example during all daily tasks. This position must present warm, knowledgeable service and helpful guidance to reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Provide excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner, including during nights and weekends.
• Ensure cabin maintenance repairs and glitches are handled immediately, whether by dispatching a Facilities Technician, contractor, or self-performing.
• Ensure every cabin is perfectly staged for every guest including cleaning and staging the interior of the cabin (bathroom, kitchen, dining, and bed area), cleaning and staging the exterior of the cabin (picnic table and fire pit area), doing laundry, and placing welcome items/provisions.
• Perform inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests.
• Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
• Analyze guest feedback and create a plan to resolve glitches.
• Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
• Oversee, schedule, and perform periodic preventative maintenance on cabins (cabin integrity, woodwork, plumbing, electrical fixtures, and interior/exterior equipment), with 100% program completion monthly.
• Oversee, schedule, and perform periodic landscaping maintenance on both the Outpost and Residential grounds.
• Maintain par stock of facilities-related supplies to optimum quantity levels and working conditions.
• Review and help manage labor, operating supply, and maintenance budgets to track progress toward goals.
• Help drive KPIs; operate with less than 1% of bookings with a cleanliness issue, achieve a minimum of a 90% score on a secret shopper report, and maintain a competitive NPS score.
• Adhere to Hotel Equities safety policies at all times to maintain a safe work environment.

Skills

• Experienced in directly overseeing facilities maintenance programs (2-4+ years).
• Experienced in industries similar to hospitality, residential multi-family, small health care or education (3+ years).
• Experienced working in compliance with regulatory and trade safety such as ADA, OSHA, NFPA and other AHJ guidelines and policies (2+ years).
• Knowledgeable in handyman trades including plumbing, electrical, carpentry/cabinetry, painting, and other miscellaneous small appliance repair skills.
• Experienced in utilizing technology and apps to work more efficiently.
• A lover of the outdoors; happy to work outside during all seasonal weather conditions.
• 18 years of age, or older.
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High school diploma is a plus

This is the perfect job for someone who likes to fix things and work with others, has an impeccable eye for detail, and thrives in a self-directed work situation. This position involves continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-50 pounds. We look for flexibility with workdays and hours, including working weekends and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Paid Vacation
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance