Position Overview:

Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow.

Essential Functions:

• Ability to effectively triage calls from patients to ensure appropriate schedule.
• Collect patient demographics required to set up an appointment in scheduler.
• Schedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled.
• Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.
• Other duties as assigned.

PREFERED SKILLS & EXPERIENCE

• Experience working in a high volume call center environment
• Great attention to detail and data entry accuracy
• Ability to handle all calls in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
• Experience level: 3+ years.

work environment:

• A standard business environment exists with moderate noise levels.
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
• Ability to sit for extended periods of time.
• Long periods of computer usage
• Handling – seizing, holding, grasping and fingering of objects, tools and controls
• Vision – close vision
• Hearing- ability to receive detailed information through oral and telephonic communication

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.