Service Department Manager at United Fire Equipment Company – Tucson, Arizona

About Us

United Fire Equipment Company, established in 1968, is a family-owned leader in providing top-quality fire and life safety equipment across Arizona. We specialize in firefighter personal protective equipment (PPE), uniforms, self-contained breathing apparatus (SCBA), breathing air compressors, hoses, nozzles, and more. Our commitment is to support those who protect our communities.

Position Overview

We are seeking an experienced and motivated Service Department Manager to lead our team of skilled technicians in delivering top-quality inspection, installation, and repair services for fire protection systems. This position plays a key leadership role in ensuring safety, performance, and regulatory compliance across all service operations.

About the Role:

The Service Department Manager oversees a team of 10-12 field technicians responsible for the inspection and service of:

· Portable fire extinguishers

· Pre-engineered kitchen fire suppression systems (inspection, installation and maintenance)

· Fire sprinkler systems

· Fire alarm systems

Key Responsibilities:

Daily Operations Management: Lead and manage day-to-day service department operations to ensure efficiency and productivity.

Code and Compliance Oversight: Ensure all work complies with NFPA codes, local AHJ requirements, and company quality standards.

Technician Supervision: Support technician performance, safety, and morale through proactive supervision and coaching.

Scheduling and Resource Planning: Develop and implement effective scheduling, resource allocation and service processes.

Cross-Department Collaboration: Work closely with sales and customer service to meet customer expectations and resolve service-related issues.

Staff Development: Mentor and train technicians to enhance technical capabilities and support professional growth.

Compliance Monitoring: Monitor and ensure compliance with all licensing, certification, and safety requirements.

Qualifications:

• Excellent attention to detail with strong proofreading, formatting, and organizational skills.
• Ability to manage multiple projects and tasks independently while meeting deadlines.
• Strong communication and collaboration skills for cross-departmental coordination.
• Project management mindset with a proactive, problem-solving approach.
• Creative eye for content layout and visual consistency.

Compensation:

Competitive salary commensurate with experience, plus benefits including health insurance, paid time off, and retirement options.

Why Join United Fire Equipment Company?

Impactful Work: Play a crucial role in equipping those who protect our communities.

Professional Growth: Opportunities for continuous learning and advancement within the company.

Supportive Environment: Be part of a family-owned business that values integrity, excellence, and customer satisfaction.

United Fire Equipment Company is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

· Minimum 10 years of experience in the fire protection industry

· Extensive knowledge of fire extinguishers, kitchen suppression systems, fire sprinklers, and alarm systems

· Proven leadership skills with experience managing service teams

· Strong Organizational, problem-solving, and communication abilities

· Familiarity with industry standards including NFPA codes and local regulations

· Proficient in using computer systems for service scheduling, data entry, reporting, and communication.

· Current certifications or licenses (where applicable) are a plus

· Valid Arizona driver’s license with a clean driving record.

Physical Requirements:

· Ability to sit, stand, and walk for extended periods.

· Must be able to occasionally stoop, kneel, bend, climb, and reach overhead.

· Ability to lift, push, and pull up to 50 lbs.

· Comfortable working in warehouse, mechanical room, and outdoor environments where fire protection systems are located.

· May be required to wear PPE and climb ladders or access confined spaces in accordance with safety protocols.