Job Title: Property Manager

Work Location: Ooltewah, TN

Reports to: Area Manager or District Manager

Full-Time Hourly, Non-Exempt

Role Summary

The Property Manager is the first point of contact for customers of the storage center and plays a crucial role in ensuring smooth day-to-day operations. This full-time, hourly position requires a dynamic individual with strong sales, customer service, and administrative skills. The Property Manager oversees facility management, drives revenue growth, and maintains a clean, secure, and welcoming environment for all customers.

Key Responsibilities

Sales and Marketing

• Achieve sales and revenue goals by leveraging effective advertising, marketing strategies, and direct customer engagement – both in person and over the phone.
• Develop and implement marketing strategies based on competitive insights to attract and retain customers.

Customer Relations

• Deliver exceptional customer service by providing accurate information, addressing inquiries, and resolving issues in a professional and positive manner.
• Identify opportunities to enhance services and implement improvements to benefit both new and existing customers.
• Serve as a professional representative of the property and USA Storage Centers as a whole.

Administrative and Financial Management

• Monitor and optimize revenue by adjusting pricing, promotions, and occupancy strategies to maximize profitability.
• Manage daily administrative tasks, including processing customer payments, handling invoices, making bank deposits, and maintaining accurate financial records.
• Ensure compliance with budgetary guidelines by controlling expenses and tracking financial performance.
• Oversee delinquent accounts, follow up on outstanding payments, and take appropriate actions in accordance with company policies and state lien laws.
• Submit timely and accurate reports on property performance, financials, and operational updates.

Property Maintenance and Security

• Ensure the facility is clean, well-maintained, and secure by following maintenance checklists and conducting regular property inspections.
• Monitor security systems and promptly address any issues to maintain a safe environment for customers and staff.
• Oversee the upkeep of office areas, restrooms, grounds, and vacant units to uphold high cleanliness standards.
• Maintain an adequate inventory of supplies and coordinate necessary repairs in a timely manner.
• Perform minor maintenance tasks, including changing light bulbs, cleaning units, removing locks, picking up trash, spraying weeds, and ensuring the property is in top condition.
• Oversee and coordinate with contractors for larger maintenance projects and facility improvements.

Leadership and Team Management

• Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement.
• Adhere to company policies, procedures, and The.Highline.Way while maintaining the highest level of professionalism.
• Perform other duties as assigned by the supervisor to support overall facility operations.
• Reports to Area Manager or District Manager.

Skills Required

• Proficiency in sales techniques, revenue growth, and administrative tasks.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Outgoing and friendly personality with a professional demeanor and appearance.
• Ability to work independently with minimal direct supervision.
• Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges.
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exceptional customer service.
• Self-motivated with the ability to follow instructions, adhere to standard procedure, and complete tasks efficiently.

Education and Experience Requirements

• High-school diploma or GED required; college coursework or degree preferred.
• Previous experience in sales, retail, or a customer-facing environment preferred.
• Must pass a pre-employment background check and drug screening.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Schedule Requirements

• This role includes working Saturdays, open to occasional overtime, and ready to step in when needs arise.
• Candidates must be willing to adapt their schedule to cover extended hours or additional shifts when necessary to meet operational needs and customer demand.