Assistant Store Leader Job Description
Reports to Store Leader
Shift: Varies, however Mainly Day Time approximately 8:00 AM – 5:00 PM preferred
POSITION SUMMARY
The primary responsibility for all positions with Athens Ace Hardware is to WOW every
Customer Every Time and uphold the Core Values as determined by the leadership team. The
Assistant Store Leader’s position is responsible for the complete day-to-day operation of the
store in the absence of the Store Leader. The Assistant Store Leader is responsible for
maximizing store sales and profitability, along with minimizing expenses while ensuring that the
store is optimally stocked and merchandised. An Assistant Store Leader contributes to the
growth and development of the leadership team and store associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):
SALES AND OPERATIONS
? Coordinate the overall supervision of staff to ensure sales performance goals are met and
company procedures are followed accurately
? Delegate workload among associates to meet merchandising and visual presentation
standards
? Participate in associate evaluations as per company standards in order to provide feedback
for improvement, praise and recognition, and growth opportunities
? Complete merchandising updates according to Athens Ace Hardware and The Corby Leach
Company standards
? Work with vendors to develop merchandising strategies for products and have them assist
with their plan-o-gram and updates
? Review staffing needs, strengths and opportunities with Store Leader prior to additions,
promotions or terminations
? Develop and implement an in store marketing strategy including promotions, events, and
seasonal merchandising based on store needs
? Assist in Hiring, training, and development of store staff with goals for growth and success in
their positions, provide ongoing performance feedback, and recognize accomplishments
? Review all store evaluations with store leadership team and staff to identify opportunity areas
and correct all issues with a sense of urgency
? Ensure Completion of Checklist Items for which you are responsible
? Ensure all Daily, Weekly, Monthly Store Task Checklists and Aisle Assignment Checklist for
entire store are complete, along with Store Leader
CUSTOMER SERVICE
? Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis
through observing, monitoring and coaching associate’s performance and interactions on the
sales floor
? Regularly promote and teach Customer First Sales Culture while leading by example and
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coaching
? Use huddles, WOW communication boards, and store meetings as the means to
communicate the store’s performance, and educate, engage and motivate the team
? Drive customer satisfaction by ensuring that all customers are acknowledged, customer
needs are met, and concerns are resolved quickly
? Review all customer service measurement reports (e.g., Mystery Shop, Customer
Engagement Survey, etc.), and work with the team to identify opportunities in an effort to
sustain or improve overall service levels
? Document at least seven customer journey observations weekly and provide coaching in
order to ensure consistency of service to all customers
INVENTORY
? Maintain accurate inventory at all stages through on-hand integrity, daily receiving and
transfers,store communication, product mix and flow, and adhering to Athens Ace Hardware
best practices, metrics and deadlines
? Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and
maximize inventory accuracy
COACHING AND TRAINING
? Work on your professional development through leadership training opportunities (selfdirected learning, local business events, Ace learning and industry events, etc.)
? Identify appropriate training for store associates and oversee all training requirements for all
associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.)
? Successfully complete Leader Ready Assessment in Ace Learning Place
? Successfully complete Store “Manager” curriculum in Ace Learning Place
SAFETY, COMPLIANCE AND STORE ENVIRONMENT
? Enforce safety policies and procedures, and serves as role model for safety
? Enforce store environment procedures to ensure and maintain the best store appearance.
? Conduct preventative safety and fire inspections and take appropriate actions to correct all
issues
POSITION REQUIREMENTS
? High School Diploma or General Education Degree (GED); or an equivalent combination of
education and experience. Bachelor’s degree preferred
? Minimum of 1 year of leadership experience in a retail or customer service setting
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
? Must have good verbal and written communication skills
? Ability to provide motivation and leadership to associates storewide in a fair and impartial
manner
? High degree of analytical skills, and the ability to delegate and be self-directed
? Strong organizational, time management, and project management skills
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? Technically skilled in basic retail computer systems including related software
? Develop and maintain client relationships and strategic partnerships
? Dress according to company policy
? Possess a valid in-state driver license with an acceptable driving record in accordance with
company’s insurance carrier’s standards
PHYSICAL REQUIREMENTS
The minimum physical requirements for this position include:
? Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
? Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which
entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this job, the associate occasionally works near moving mechanical
parts. The associate may work near outside weather conditions. The noise level in the work
environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree that it
identifies the responsibilities that I have agreed to perform. I also understand that additional
duties may be assigned by my manager or supervisor