Make a Difference—Great Member Experiences Start with Great Spaces

At North Star Community Credit Union, we don’t just maintain buildings—we create safe, welcoming, and reliable spaces where members and employees can thrive. Every facility decision you make directly supports our ability to serve members, strengthens communities, and reflects the pride we have in our organization.

We are seeking a hands-on, solutions-driven Facilities Manager who takes ownership of building operations, enjoys problem-solving in real time, and is motivated by keeping our branches safe, functional, and looking their best. If you excel in managing contractors, balancing multiple priorities, and ensuring high standards of quality and compliance, this role is for you.

Role Summary

The Facilities Manager is responsible for the overall management, maintenance, repair, and improvement of all North Star Community Credit Union facilities. This includes building systems, grounds, renovations, vendor management, and coordination of new construction projects.

This role partners closely with branch managers across all communities served to ensure facilities consistently reflect a professional, safe, and welcoming environment.

Essential Functions & Responsibilities

Facility Operations & Maintenance

• Oversee all building maintenance needs, including heating, cooling, plumbing, and electrical systems.
• Ensure all systems operate efficiently and safely
• Maintain accurate records of building systems, equipment status, and maintenance history
• Ensure compliance with all applicable building codes, fire codes, and regulatory requirements
• Identify and select contracted service providers as needed

Contractor & Project Management

• Serve as primary liaison for all facility-related contractors and vendors
• Oversee maintenance, repair, renovations, and construction projects
• Monitor contractor performance, responsiveness, and quality of work
• Verify completion of contracted work to credit union standards
• Coordinate third-party services including HVAC, plumbing, electrical, landscaping, janitorial, carpet, elevator, and snow removal

Vendor Compliance & Contract Oversight

• Monitor vendor compliance with all facility-related contracts
• Review, maintain, and manage service agreements and renewal terms
• Ensure vendors meet performance expectations and contractual obligations

Branch Collaboration & Communication

• Partner with branch managers to identify maintenance needs and coordinate repairs
• Schedule and conduct routine facility maintenance visits
• Ensure timely communication regarding facility issues, repairs, and updates
• Develop and monitor an annual inspection and maintenance schedule for each location.

Planning, Budgeting & Capital Projects

• Develop and manage annual facilities budget
• Plan, estimate, and schedule facility improvements and renovations
• Evaluate feasibility of building modifications and minor construction projects
• Obtain and compare contractor bids and recommendations
• Support design and execution of facility upgrades and improvements

Emergency Response & Issue Resolution

• Respond to facility emergencies promptly in person, by phone, or via text as needed
• Provide timely resolution and follow-up on facility-related issues or complaints

Facilities Standards & Grounds Maintenance

• Ensure consistent cleanliness, safety, and curb appeal across all locations
• Coordinate cleaning schedules and grounds maintenance
• Oversee landscaping and exterior facility upkeep
• Maintain adequate inventory of maintenance supplies and equipment

Fleet & Equipment Management

• Manage company vehicles including maintenance schedules and service needs
• Coordinate preventative maintenance with branch locations
• Ensure vehicles remain safe, reliable, and compliant with service standards

Other Duties

• Perform additional responsibilities as assigned to support operational needs

Performance Expectations

• Demonstrate consistent alignment with North Star Service Competencies and Service Standards
• Build strong, collaborative relationships with internal staff and external partners
• Maintain compliance with all applicable federal, state, and regulatory requirements
• Ensure facilities operate efficiently while staying within budget
• Identify opportunities for cost savings, process improvements, and operational efficiency
• Maintain dependable attendance and punctuality

Knowledge, Skills & Experience

Experience

• 5–8 years of related facilities management, building operations, or construction oversight experience

Education

One or more of the following:

• Associate degree in a related field, OR
• Technical certification or licensing, OR
• Specialized facilities or trade training, OR
• Equivalent hands-on experience through apprenticeship or progressive responsibility

Skills & Competencies

• Strong communication skills (written and verbal)
• Ability to manage multiple contractors and projects simultaneously
• Strong problem-solving and decision-making skills
• High level of professionalism, discretion, and diplomacy
• Ability to build relationships and resolve conflict effectively

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Frequent use of hands for computer and equipment operation
• Ability to lift, carry, and move up to 100 pounds
• Ability to climb stairs, inspect facilities, and navigate mechanical areas

Work Environment

This role operates in a combination of:

• Professional office environments
• Mechanical and building systems areas
• Indoor and outdoor facility environments across branch locations