CBN’s Case Management Unit serves homebound older adults in Upper Manhattan and Roosevelt Island and is searching for Case Managers for our team who will provide key client supports. Case Managers will assess the needs of older adults, provide information on appropriate services and programs, and make referrals for services as needed. They will also assist with the collection of documents, complete necessary paperwork for benefits, and provide linkages with other service providers. The Case Managers will work directly with the Case Management Unit Program Director, Supervisors, Intake Coordinator, and interface with organization staff, partners and subcontractors.

Primary Responsibilities:

1. Maintain an ongoing caseload of 65 clients and maintain appropriate contact as per NYC Department for the Aging requirements
2. Conduct comprehensive assessments of clients, develop care plans, and work with clients, families, caregivers, and other professionals in coordinating the care plan. This will include, but not be limited to, coordination of entitlements, referral for supportive services, advocacy and follow-up regarding additional needed services, and ongoing monitoring and reassessment of care with modifications in plan.
3. Complete approximately 1,500 case management hours per year
4. Maintain compliance with NYC Aging regulations regarding service provision, deadlines, and documentation
5. Utilize online platform to maintain detailed client records including case notes, referrals, and client assessments
6. Participate in weekly and agency-wide staff meetings, agency events, in-services trainings and conferences
7. Participate in case conferences as an advocate for clients as needed
8. Attend the required number of trainings as outlined by NYC Aging standards
9. Meet with Case Management Unit Director, Assistant Director or Supervisor once weekly for formal supervision and at other times as indicated
10. Exhibit awareness of agency and community resources and effectively utilize both in the course of working with staff and clients
11. Make referrals to relevant organizations and agencies to assist clients and improve overall quality of life
12. Initiate and maintain contact with representatives of the community and government agencies on behalf of clients
13. Provide crisis intervention as needed
14. Exhibit ability to incorporate Mission Statement philosophy in work with staff and clients
15. Exhibit ability to work well within agency and engage appropriately with co-workers within and outside of the Case Management Unit
16. Accept other assignments, as appropriate, to meet the needs of the program and individual clients Required

Qualifications: MSW/LMSW or Bachelor’s degree with relevant experience. Spanish or Mandarin fluency highly desirable. The Case Manager should have an affinity for working with older adults, have strong interpersonal skills, and work well with clients and colleagues. They should be good communicators with strong written skills, attention to detail, and a facility with data input. The Case Managers should have the capacity to manage a caseload, meet deadlines, and travel, as necessary, to meet with clients in their homes on the Upper East Side, Roosevelt Island, and/or East Harlem.