STATUS: Full Time

LOCATION: St. Mary's Campus - 89 Genesee St

DEPARTMENT: Case Management

SCHEDULE: Monday-Friday, Day Shift

SUMMARY

The Senior Health Home Care Manager provides professional comprehensive health home care management services to clients with complex chronic conditions. The Senior Health Home Care Manager assists clients in navigating medical, behavioral and social services systems. Utilizing a Person Centered approach, the senior health home care manager is responsible for developing and maintaining care plans, assuring linkages that address health and social needs, supporting care transitions between levels of care, collaborating with other health care providers, and engaging with family and care givers in treatment. The Senior Health Home Care Manager works collaboratively within the team to advance the knowledge, skills and competencies of team members. Serves as a consultant to interested stakeholders and is a champion for modeling health system core values. Provides clinical consultation and supervision to team members as delegated by manager.

Key Responsibilities:

• Responsible for the overall creation, management and coordination across all continuums, of the enrollee’s care plan which will include medical/behavioral and social service needs and goals.
• Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate.
• All necessary documentation must be completed within established timeframes.
• Caseload will include higher acuity clients and court mandated Assisted outpatient treatment (AOT) clients. Completes weekly reports in accordance with AOT guidelines.
• Performs other duties as assigned; including but not limited to clinical supervision of health home care managers and assistants.

Desired Attributes:
• QHP preferred.
• Strong analytical, computer, and communication skills.

Minimum Qualifications:
• Master’s Degree in one of the qualifying fields and one (1) year of experience
OR
• Bachelor’s Degree or higher in ANY field with either: three (3) years’ experience, or two (2) years’ of experience as a Health Home Care Manager serving the SMI or SED population
OR
• Bachelor’s Degree in one of the qualifying fields and two (2) years’ of experience
OR
• Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years’ of experience
Experience shall consist of:
1. Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED
OR
2. Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services)

Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field

Required Licensure/Certification Skills:
• See minimum qualifications above
• Valid NYS driver license as referenced in RRHS Fleet Program

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

LICENSES/CERTIFICATIONS:

• QHP - Qualified Health Professional - NYS Office of Alcoholism and Substance Abuse Services (OASAS)
• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE: $24.50 - $30.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.