The Maintenance & Facilities Manager is responsible for the overall management, maintenance, repair, safety, and operational readiness of Fresquez Companies' restaurant, office, and facility locations.

This position provides leadership and direction to the Maintenance team and coordinates internal resources, contractors, vendors, and service providers to ensure facilities, equipment, refrigeration, HVAC, plumbing, electrical systems, and other building systems are properly maintained and operating efficiently.

This is a hands-on, working-manager position that requires actively working alongside the Maintenance team to complete maintenance tasks, repairs, inspections, preventive maintenance, and facility projects. The position is not limited to supervising, delegating, or coordinating work. The manager is expected to participate directly in daily maintenance operations, provide support in the field, troubleshoot issues, and work collaboratively with team members to ensure all assigned tasks are completed fully, correctly, safely, and within established deadlines.

The Maintenance & Facilities Manager is responsible for developing and maintaining preventive maintenance programs, responding to emergency repairs, prioritizing work orders, managing maintenance projects, monitoring expenses and budgets, and ensuring work is completed safely, efficiently, and in accordance with company standards and applicable regulations.

The manager is accountable for both team performance and the quality and completeness of all maintenance work. This includes following up on outstanding work orders, inspecting completed repairs, identifying deficiencies, and ensuring any incomplete or unsatisfactory work is corrected promptly.

This position requires a highly organized, hands-on, self-motivated leader who can balance direct maintenance work with supervisory responsibilities while managing multiple locations, changing priorities, emergency situations, vendors, and maintenance projects. The manager must maintain strong communication with Restaurant Managers, Operations leadership, Administrative Management, and the Maintenance team.

The Maintenance & Facilities Manager must also be proficient in the technology and systems used to support facilities, security, work orders, communication, and business operations, including ECO Trak, Savi camera software, and the Microsoft 365 Suite.

Essential Functions

• Oversee all maintenance and facility operations for Fresquez Companies' restaurant, office, and other assigned locations.
• Work directly alongside Maintenance team members to complete repairs, preventive maintenance, inspections, installations, troubleshooting, and other assigned facility tasks.
• Maintain an active, hands-on role in daily maintenance operations while balancing leadership, administrative, and project management responsibilities.
• Develop, implement, and maintain preventive maintenance programs for equipment, buildings, refrigeration, HVAC, plumbing, electrical, and other facility systems.
• Coordinate and prioritize preventive maintenance, emergency repairs, equipment repairs, replacements, installations, and facility projects.
• Conduct regular facility inspections and identify maintenance needs before they become larger operational issues.
• Ensure all equipment, facilities, tools, and work areas are maintained in a clean, safe, orderly, and operational condition.
• Respond to emergency maintenance situations and coordinate appropriate resources to minimize operational downtime.
• Ensure maintenance requests and work orders are properly documented, prioritized, assigned, completed, and closed out.
• Follow up on assigned work orders and maintenance projects to verify that all tasks are completed fully and correctly, rather than considering work complete simply because it has been started or assigned.
• Inspect completed work, identify deficiencies, and ensure corrections are made before the task is considered complete.
• Review completed work to ensure it meets company standards and specifications.
• Assist with restaurant openings, remodels, special projects, equipment transfers, moves, installations, and disposals.
• Coordinate furniture and equipment moves and other facility-related projects as needed.
• Provide direct assistance with complex repairs, urgent maintenance needs, and projects requiring additional technical support or manpower.
• Ensure outstanding repairs, incomplete assignments, and recurring facility concerns are tracked and resolved in a timely manner.

Maintenance Team Leadership

• Lead, manage, schedule, and provide direction to the Maintenance team.
• Establish clear expectations, priorities, and deadlines for maintenance personnel.
• Monitor maintenance team productivity, quality of work, attendance, responsiveness, and completion of assigned projects.
• Provide training, coaching, technical guidance, and development to Maintenance team members.
• Ensure team members have the appropriate tools, equipment, materials, and information necessary to complete assignments.
• Hold team members accountable for following company policies, safety procedures, maintenance standards, and assigned priorities.
• Foster a professional, respectful, collaborative, and service-oriented team environment.
• Lead by example through direct participation in maintenance work, demonstrating urgency, accountability, teamwork, safety, and quality workmanship.
• Work collaboratively with the Maintenance team to ensure assignments are completed from beginning to end, including necessary testing, cleanup, documentation, and follow-up.
• Monitor progress throughout the workday, identify obstacles or delays, and provide hands-on assistance to keep projects and maintenance tasks moving toward completion.
• Ensure work is not left unfinished, improperly repaired, or inadequately documented without a clear plan and timeline for resolution.
• Balance delegation with direct involvement, ensuring the manager remains actively engaged in the work necessary to maintain company facilities and equipment.

ECO Trak & Maintenance Technology

• Maintain working knowledge and proficiency in ECO Trak and utilize the system to manage, track, prioritize, document, and monitor maintenance requests and work orders.
• Maintain user access to ECO Trak.
• Ensure maintenance requests are entered accurately and updated throughout the repair process.
• Monitor outstanding work orders and follow up to ensure timely completion.
• Utilize maintenance data and reporting to identify recurring issues, maintenance trends, equipment concerns, and opportunities for improvement.
• Maintain accurate documentation of repairs, preventive maintenance, vendor work, and equipment history.
• Verify that work orders accurately reflect the work performed, any outstanding issues, materials needed, and the final status of the repair before closure.
• Use ECO Trak to maintain accountability for assigned work and ensure incomplete tasks remain visible and are followed through to resolution.

Security & Camera Systems

• Maintain working knowledge and proficiency in Savi camera software.
• Maintain user access to Savi.
• Utilize Savi to review and monitor camera footage when requested or when necessary to investigate facility, security, safety, equipment, or operational concerns.
• Assist Operations and Human Resources with camera footage requests when appropriate and authorized.
• Maintain confidentiality when accessing or reviewing security footage.
• Escalate security system or camera issues and coordinate appropriate repairs or technical support.

Microsoft 365 Suite

• Demonstrate proficiency in the Microsoft 365 Suite, including applicable programs such as Outlook, Excel, Word, Teams, and SharePoint.
• Utilize Microsoft 365 tools for communication, scheduling, reporting, documentation, budgeting, tracking, and project management.
• Maintain organized electronic records and documentation.
• Prepare reports, spreadsheets, maintenance summaries, project updates, and other documents as requested by leadership.

Operations & Communication

• Communicate regularly with Restaurant Managers, Operations leadership, Administrative Management, and other departments regarding facility and equipment needs.
• Work closely with restaurant leadership to prioritize repairs based on safety, food safety, guest experience, business impact, and operational needs.
• Provide timely updates regarding significant repairs, delays, emergencies, and projects.
• Ensure maintenance activities do not unnecessarily interfere with restaurant operations.
• Escalate significant safety, facility, equipment, or operational concerns to the appropriate leadership.
• Follow company policies, procedures, safety requirements, food safety practices, and applicable regulations.
• Maintain confidentiality regarding company information, security systems, employee information, and business operations.
• Communicate the status of maintenance work, including completed tasks, outstanding repairs, delays, and any additional resources needed to complete assignments.
• Coordinate with restaurant leadership and the Maintenance team to establish realistic completion timelines and minimize disruptions to daily operations.
• Take ownership of maintenance issues from identification through resolution, ensuring appropriate follow-up and communication until the issue is fully addressed.

Skills

Organization, attention to detail, decision-making, problem-solving, leadership, basic math skills, excellent listening and communication skills, ethical conduct, high integrity, personal responsibility and initiative, safety consciousness, cleanliness, mechanical ability, initiative, hands-on troubleshooting, and the ability to manage and complete multiple maintenance tasks.

General Requirements

• Strong knowledge and understanding of company standards, processes, and procedures.
• Detail-oriented with a commitment to quality and completing tasks correctly.
• Excellent listening skills.
• Team player with the ability to act collaboratively and create an environment of respect and professionalism toward management, coworkers, guests, and vendors.
• Effective organizational and time management skills, with the ability to manage multiple priorities.
• Ability to work under pressure and remain flexible in response to changing demands.
• Ability to work at a fast pace in an effective and organized manner.
• Effective interpersonal and communication skills with coworkers, including other management.
• Willingness and ability to perform hands-on maintenance duties and work alongside team members as operational needs require.
• Strong sense of ownership and follow-through, ensuring tasks are completed fully, accurately, safely, and within established deadlines.
• Ability to balance direct maintenance responsibilities with team leadership, administrative duties, vendor coordination, and project management.

Work Environment

This job operates in a fast-paced setting and is frequently subjected to heat, steam, fire, and noise. The position requires working in restaurant, office, storage, mechanical, and other facility areas as needed.

Physical or Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires constant standing. All positions may require constant, frequent, or occasional standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, and eye/hand/foot coordination. Must be able to lift up to 50 lbs.

The position requires the ability to perform hands-on maintenance activities, including inspecting equipment, using tools, accessing mechanical areas, and assisting with repairs and installations as necessary.

The noise level in the work environment is usually moderate to high.

Position Type and Expected Hours of Work

This is a non-exempt hourly position. Scheduled hours vary based on business needs, including necessary adjustments during high and low seasonal periods. Typical days and hours of work for this position may fall Monday through Sunday, between 4:00 a.m. and 11:00 p.m. or later, depending on operational requirements and assigned shifts. Other days, hours, and holidays may be required as needed or assigned.

Required Experience and Skills

• Knowledge and understanding of relevant safety laws, principles, procedures, and practices.
• At least two years of maintenance, janitorial, cleaning services, or related experience.
• Demonstrated ability to perform hands-on maintenance work, troubleshoot facility or equipment issues, and work collaboratively with a maintenance team.
• Ability to inspect completed work, identify deficiencies, and ensure maintenance tasks are completed to established standards.

Work Authorization/Background Check

• Satisfactory completion of a pre-employment drug screening.
• Satisfactory completion of a criminal background check.
• Satisfactory completion of any additional required background screening.

Language Ability

• Ability to read, analyze, and interpret general business rules and technical procedures.
• Ability to clearly and effectively communicate information and respond to questions from management and team members.

Other (Secondary) Responsibilities

Assist with other facility functions and perform other assigned duties as needed.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Fresquez, Inc., Fresquez Concessions, Inc., and NM Restaurant Investors Inc. DBA Village Inn are equal opportunity employers. It is our policy not to discriminate against any employee or applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability, among other protected characteristics.

The policy of nondiscrimination in employment includes, but is not limited to, recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment.