The Quality Manager is responsible for developing, implementing, and maintaining a robust quality management system (QMS) to ensure compliance with customer specifications, industry standards, and regulatory requirements. This role oversees all quality assurance and control activities for engineer-to-order electrical skid manufacturing, driving continuous improvement and fostering a culture of quality throughout the organization.

Key Responsibilities

• Develop and maintain the QMS in alignment with ISO standards and customer requirements.
• Act as the primary liaison for all quality-related matters with customers and internal stakeholders and ensure timely resolution of concerns.
• Identify measurable Critical to Quality (CTQ) characteristics for products with Engineering and develop methods with Manufacturing to ensure processes are controlled to meet customer specifications, industry standards, and internal quality requirements.
• Qualify suppliers with Purchasing, oversee incoming material inspection, and monitor supplier quality performance.
• Lead, develop, and mentor the Quality team by establishing clear performance expectations, providing coaching and training, fostering a culture of accountability and continuous improvement, and ensuring adequate resources to achieve quality and business objectives.
• Conduct and support audits (internal, customer, and third-party) and drive corrective actions.
• Lead root cause analysis, develop corrective/preventive actions for nonconformities, and ensure corrective actions are implemented and sustained to reduce Cost of Poor Quality (COPQ) and improve customer satisfaction.
• Maintain accurate quality records, inspection reports, and certifications in compliance with customer and regulatory requirements.
• Manage calibration programs for measurement and test equipment.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or related field
• 5+ years in quality management within manufacturing (preferably ETO or electrical systems)

Core Competencies & Behaviors

• Leadership & Influence
• Communication Proficiency
• Problem Solving & Decision Making
• Root Cause Analysis & Continuous Improvement
• Customer Driven Mindset
• Analytical Skills
• Technical Capacity
• Collaboration
• Attention to Detail
• Accountable to Objectives

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate each department in the Office and Factory Floor.
• Must be able to lift up to 25 lbs.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

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