ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

You will be responsible for preparing and serving a variety of food and beverages, maintaining a clean and organized work area, and delivering excellent customer service. You will also ensure that our customers have a pleasant experience by being knowledgeable about our menu offerings and creating a friendly and inviting environment.

REPORTS TO

Restaurant Manager and Supervisor

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff

External: Guests

ESSENTIAL JOB FUNCTIONS

• Prepare and serve high-quality coffee and espresso drinks (e.g., lattes, cappuccinos, macchiatos, etc.), cocktails and food menu items, according to company recipes and standards
• Take customer orders, suggest menu items, and answer any questions regarding ingredients, flavors, or menu customization
• Ensure the restaurant and work areas are clean, organized, and well-stocked at all times
• Operate and maintain restaurant equipment, including espresso machines, grinders, ovens and cooking devices
• Provide exceptional customer service with a positive attitude, creating a welcoming environment for all guests
• Handle cash and process transactions accurately using the POS system
• Maintain health and safety standards both in the kitchen and café area
• Assist with opening and closing procedures, including cleaning, stocking, organizing, and preparing items for daily operations
• Stay up-to-date with new food and drink trends, cooking and brewing techniques
• Work collaboratively with team members to meet daily operational goals

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

ESSENTIAL QUALIFICATIONS

• Previous experience as a Barista, Cook, Server or in a customer service role preferred but not required
• Passion for food and beverage industry and the ability to learn about different brewing methods, coffee beans, and drink styles
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Friendly, positive, and customer-focused attitude
• Ability to work early mornings, weekends, and holidays as needed
• Basic math skills for handling cash and processing transactions
• Strong attention to detail and cleanliness