Automotive Service Advisor Trainer (WEST)
Denver, CO, USA• Boise, ID, USA• Phoenix, AZ, USA• Draper, UT, USA• Albuquerque, NM, USA
Requisition ID Req #5035

Asbury’s Learning & Development Team
Asbury’s Learning and Development Team is an innovative and connected one. Our goal is to support one another, have a fun and collaborative culture, and strive to be the most Guest-Centric Asbury team members who help others achieve greater success.
Asbury’s Learning & Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply!
What You’ll be doing!
As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury’s North Star & Compass and DRIVE values while training our dealership’s service team members on how to be more effective in their roles. As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.
Duties/Responsibilities

Facilitate classroom training to all new and current team members on Asbury’s Guest-Centric Experience

Facilitate classroom training to all new and current Service team members specific to their roles

Schedule classroom trainings using Asbury-produced training materials

Prepares all necessary student materials prior to the start of the classroom

Displays energy, enthusiasm and the ability to engage participants in a classroom setting

Engages team members in challenging and meaningful classroom trainings

Cultivates a friendly learning environment

Promotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanor

Solves problems quickly, while multitasking

Submits a summary of weekly classroom activities

Clearly communicates Asbury’s Mission, Vision and expectations

Knowledgeable in latest Asbury technology

Knows, understands, and promotes Asbury’s policies and compliance

Serves as a role model, coach and trainer to all new and current team members

Drives and motivates others toward providing an exceptional Guest experience

Communicates and works with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future training

Provides regular feedback to Leadership regarding current class attendees and program changes

Assists all Asbury regions and dealerships

Assists in creating and updating training materials

Assists in other Asbury and dealership operations as requested

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

MUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail space

Must have a minimum of 2-4 years of previous experience in either position listed above

Previous roles in formal automotive Fixed Operations training is a plus

Must be able to travel approximately 75% of the time

Pay and Recognition:

Weekly pay

Salary ranging from $65,000 - $91,000/annually

Paid holidays & paid time off

Paid training

Stock Awards(select management and front-line team members eligible!)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 8 weeks of paid pregnancy leave (disability leave)

Health savings

Flex spending accounts (tax-free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance, and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities

Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on vehicle purchases, parts, and service repairs

Scholarship awards

Opportunities to join our community service initiatives

Aggressive Employee referral program with bonus opportunities

INDOTHER

Job Details