Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year.

Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.

About The Role

We are seeking an enthusiastic and dedicated Shift Leader for our Fresh Baguette Rockville bakery cafe, 804 Hungerford Drive, Rockville, MD 20850.

When you become part of the team at Fresh Baguette, you become part of the personal connection that strengthens the relationship people have with our products. Every customer conversation we have or guidance we share is another opportunity for us to enrich their culinary journey.

When a person enters our bakery, it's a beginning of a relationship. And this team helps make sure that the relationship thrives. When customers visit Fresh Baguette, you'll put your own passions to work to help bring their ideas of French products to life. You might help one customer choose something for lunch, show another how to pair baguettes with their meal, or even save the day with an amazing pastry. If you have a talent for hands-on problem-solving, you can have address customers' needs to connect them with Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service.

This is a full-time, hourly position designed for someone with a minimum of 1 year of experience in management or leadership roles. The ideal candidate will uphold Fresh Baguette’s core values including Integrity, Respect, Reliability, Teamwork, Commitment, and Customer Oriented. If you have a passion for coffee, bread, and delivering an exceptional customer experience, this is the perfect opportunity for you!

What You'll Do

• Assist the General Manager in overseeing daily store operations while ensuring the highest standards of service quality.
• Delegate tasks effectively and support the team to ensure a smooth and efficient workload distribution.
• Train team members on critical components such as food safety and product knowledge.
• Lead by example, offering customers a warm, inviting, and top-tier experience in a clean and welcoming environment.
• Support recruitment processes, including hiring and scheduling, alongside the General Manager.
• Foster team growth by mentoring and developing staff members.
• Continuously seek opportunities to enhance customer satisfaction and operational efficiency.
• Champion the love for French baked goods by sharing your passion with both staff and customers.
• Demonstrate expertise in all tasks and activities within the store environment.
• Complete inventory management and track stock levels to ensure product availability.
• Promote Fresh Baguette’s core values and standards with integrity and enthusiasm.

Benefits

• Compensation: 21.00$ per hour to 22.00$ per hour including tips
• Base pay starts at 13.00$ per hour with room for growth
• Paid Time Off
• Health and Dental Insurance after 90 days
• 40% Employee Discount
• No late nights
• 401K and 401K Match
• Free Lunch
• Anniversary Gift Card
• Exciting growth potential

Shifts

• Our shifts typically start as early as 4:40AM and end as late as 7PM, 7 days per week.
• Morning shifts: 6AM-1PM
• Afternoon shifts: 1PM-7PM
• Baking shifts: 4:40AM to 1PM
• 6-8 hour shift
• 5 Days a week including Saturday and Sunday

Qualifications

• 1+ years of experience in an shift leader, supervisor, or assistant manager role.
• High School Diploma or GED
• Physical stamina and dexterity to work in demanding environments such as lifting 50lbs+, reaching, bending, standing for 8+ hours, etc.
• Availability to work during busy peak periods such as Easter, Thanksgiving, Christmas, etc.
• Strong commitment to Fresh Baguette’s core values: Integrity, Respect, Reliable, Team player, Committed, and Customer Oriented.
• Proven ability to delegate tasks effectively while maintaining high standards of service and operational efficiency.
• A warm and inviting presence with excellent interpersonal and communication skills.
• Passion for coffee, bread, and French baked goods.
• Ability to thrive in a fast-paced environment.
• Desire for continuous learning and personal development.
• Experience in training and supporting team members on daily operational practices.
• Hands-on experience in handling customer complaints and resolving issues.
• Knowledge of local and national health and food safety codes, with the ability to enforce policies effectively.
• Commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team Player, Committed, and Customer Oriented.

Learn more about us at https://www.freshbaguette.net/