The Sales & Parts Support Supervisor oversees the daily operations of the sales support and parts department, ensuring exceptional customer service, accurate order processing, and timely parts fulfillment. This role supports technicians and customers by coordinating parts procurement, inventory accuracy, sales quoting, and workflow efficiency. The supervisor provides leadership to the support team, ensures consistent standards, and helps optimize revenue through effective sales and parts management.

Essential Duties

• Oversee the quoting process for residential and commercial garage door services, repairs, and new installs.
• Ensure customer inquiries are handled promptly, professionally, and with a strong customer focused approach.
• Review and approve estimates, ensuring accuracy in pricing, parts, and labor.
• Support sales reps and technicians with product information, pricing, and availability.
• Manage the parts support team responsible for sourcing, ordering, stocking, and distributing parts.
• Maintain accurate inventory levels of springs, rollers, operators, hardware, remotes, and other high turn items.
• Coordinate with vendors to ensure timely delivery and cost-efficient purchasing.
• Monitor inventory variances, perform cycle counts, and support annual physical inventory.
• Oversee parts staging for daily service and install jobs.
• Supervise WH Lead, assign tasks, monitor performance, and provide ongoing coaching.
• Train new team members on systems, processes, product knowledge, and company standards.
• Foster a positive, efficient team environment that supports operations and field teams.
• Partner with the Service Manager and Install Manager to support scheduling, parts readiness, and workflow efficiency.
• Identify process bottlenecks and recommend improvements to enhance service turnaround time and sales accuracy.
• Ensure consistent documentation and use of the company’s CRM/field management system (e.g., Service Titan).
• Assist in resolving escalated customer issues related to parts, quotes, or service recommendations.
• Review invoices for accuracy of labor, materials and pricing
• Maintain and update list of dealer contact information
• Order parts, materials, tools as needed for stock and jobs
• Develop and maintain applicable reporting to jobs, inventory etc.

Safety

• Ensure proper handling, storage, and labeling of all garage door components and materials.
• Maintain a clean, organized parts department compliant with company safety policies and OSHA guidelines.
• Support company procedures related to warranty documentation and product returns.

Required:

• 2–4 years of experience in sales support, parts coordination, or customer service (garage door, construction, HVAC, or trades industry preferred).
• Prior lead experience preferred.
• Strong knowledge of garage door components, opener systems, and common repair parts (or ability to learn quickly).
• Excellent communication and customer service skills.
• Proficiency with CRM/field service software (Service Titan experience strongly preferred).
• Ability to lift to 50 lbs. and move parts as needed.
• Experience in inventory management or warehouse oversight.
• Ability to read manufacturer catalogs, spec sheets, and technical diagrams.
• Vendor management and purchasing experience.