About Us:

The Bizzell-Group New Haven Job Corps is a career training center dedicated to empowering young adults through education, hands-on experience, and personal development. Our program provides a supportive environment where students can gain the skills, certifications, and confidence needed to pursue rewarding careers. With a focus on both academic achievement and practical training, we partner with local employers and community organizations to ensure our graduates are prepared to meet the demands of today’s workforce.

Description:

• Monitor data communications to ensure that network is available to all system users and resolves communication problems.
• Analyze and support computer operations by providing first-line support services for operational problems.
• Investigate and resolve computer software and hardware problems of users.
• Regulate access to computer data files; monitor data file use and update computer security files.
• Install, modify and make minor repairs to microcomputer hardware and software systems and provide technical assistance and training to system users.
• Oversee the operations of the center’s computer network systems.
• Oversee the data processing functions of the department.
• Perform tests on data equipment where error conditions occur to determine the source of malfunctions.
• Coordinate technical matters and scheduling problems with the corporate information systems department.
• Coordinate with supervisor, records to ensure the computer information systems (CIS), CITRIX portal, career development system suite (CDSSuite), and other programs installed are fully operational and resolve any problems that may arise in coordination with corporate information technology (IT) and the data center.
• Perform Job corps student network maintenance and security monitoring of usage.
• Maintain accountability of students and property; adhere to safety practices.
• Works towards meeting performance standard goals.
• Follows CDSS plan and Code of Conduct system daily.
• Adheres to required property control policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP) Bizzell’s policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Demonstrates and abides by The Bizzell Group's core values and operating principles.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Participation in PRH mandated staff training is mandatory. Failure to participate may result in disciplinary action up to and including termination.
• Performs other duties as assigned.

Position Competencies:

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others.
• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.
• Demonstrates professional interpersonal skills when interacting with others. Abides by The Bizzell Group’s Healthy Workplace Environment policy.
• Acts as team player and builds professional relationships with coworkers to achieve goals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.

Advanced computer literacy; strong knowledge of current up-to-date computer hardware & software.

In depth understanding of directory, file structure, systems, networking, user & permission management, and technical support.

High level of communication, interpersonal, and organizational skills.

Two years’ experience in installing, upgrading, and troubleshooting computer systems (hardware & software); and other various technical office equipment.

Experience in CISCO, Microsoft 365, Software

Setting up Company I phones

Education:

Bachelor’s Degree preferred or related network certification. Directly related technical experience in systems analysis may be considered in lieu of formal education requirements.