Customer Service Representative at North Mill Equipment Fi – Norwalk, Connecticut

Customer Service Representative - $40,000 - $55,000 / Annually – hybrid NJ, CT

Financial Leasing Company

Job Summary

The Customer Service Representative serves as a primary point of contact for our leasing customers, delivering timely, professional support related to accounts, contracts, and service inquiries. This role is essential in ensuring a positive customer experience while supporting internal teams in a fast‑paced financial services environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and text regarding lease accounts, payments, and general service requests
• Address customer questions and concerns promptly; escalate complex issues to the appropriate internal team or specialist as needed
• Ensure accurate and timely resolution of customer issues while maintaining high service standards
• Maintain detailed records of customer interactions, inquiries, and resolutions within internal systems
• Assist with the administration and support of customer‑facing online portals
• Collaborate with internal departments to support customer needs and account servicing
• Perform additional duties as assigned to support customer service and operations teams

Required Skills & Abilities

• Strong verbal and written communication skills with an emphasis on active listening
• Customer‑focused mindset with the ability to resolve concerns professionally and efficiently
• Proficiency in Microsoft Excel and general computer applications; ability to learn new systems quickly
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast‑paced, service‑oriented environment

Education & Experience

• High School Diploma
• 1-5 years of experience in a related field
• Prior experience in leasing, finance, or financial services strongly preferred