Partner Success Specialist in London, England at Dow Jones & Co.

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation in the subject line.

London-1 London Bridge St

Full time
Job_Req_52950

Job Description:

As a Partner Success Specialist within the PAL operations team you should have a solid experience with the end- to-end sales & partnerships, operations and processes including onboarding, reporting, and administrative & CRM support . You will manage the activation, on-boarding, and maintenance of Partners. You also will require strong collaboration skills, the ability to multi-task multiple complex projects simultaneously. This position will report to the Director, Global Head, Channel Partnerships, PAL.

The Dow Jones Partners and Licensing team (PAL) fosters and grows relationships with Partners and Licensors around the world, helping to power the Professional Information Business, the B2B division of Dow Jones & Company.

You Will

• Coordinate and manage day-to-day operational activities for new and/or existing partners including providing operations and administrative support to the different teams within PAL to enable them to reduce inefficiencies and overall admin work
• Support and work with the PAL team in successfully onboarding partners once agreements are signed or modified. Activities include working with different teams internally and externally, ensuring proper content testing and delivery, billing set up and invoicing, and records management
• Provide guidance and expertise to the PAL Managers and Directors to navigate the different CRM systems
• Maintain accurate and appropriate records within the global CRM systems providing timely management information
• Assist in data analysis, reporting, communication, and enabling of available data to the PAL team
• Continuously look for ways to improve, automate and provide to the PAL team data-driven decisions
• Manage both internal and external expectations on processes, timelines, approvals, and deadlines
• Assist PAL team in retaining Dow Jones' contracted revenue and/or content provision, ensuring content, products, and services suitably address business needs
• Work in close collaboration with Legal, Finance, Product and Tech teams to ensure technical feasibility, compliance with Certification requirements, completion of NDAs and Partner suitability evaluations, agreement negotiations, vetting and implementation of demo/trials, and new and on-going record management and reporting

You Have

• Experience in an operations-focused role within a B2B partnership or sales team
• Experience with Salesforce.com and other CRM systems
• Experience of providing operation and admin support to partnership teams across media, telcos, associations and membership groups is preferred
• Excellent oral and written communication
• High level of initiative and self-motivation and ability to work in a fast-paced team environment
• Excellent knowledge of Microsoft Office and Google Suite, and high proficiency with Microsoft Excel/Google Sheets.
• Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building is a plus.

EMEA Benefits

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

#LI-Hybrid

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:
Dow Jones - Media Sales - Enterprise Partnerships

Job Category:
Sales

Union Status:
Non-Union role

About_Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.