Key Account Manager I in East Syracuse, New York at INFICON

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety. The Service Tools group is a leading manufacturer of leak detection and other service equipment used in the HVAC/R industry during installation and service/repair of residential and commercial refrigeration, heating, and air conditioning equipment.

The Semiconductor Account Manager will sustain sales for existing customers and manage multiple Semi End User and OEM accounts throughout the US. This role focuses on maintaining customer success, building strong customer relationships, and identifying new sales opportunities with INFICONs business objectives. By leveraging industry expertise, particularly in vacuum physics and semiconductor processes, the Key Account Manager will position INFICON as a trusted partner in enhancing operational efficiency and quality for semiconductor clients.

Key Responsibilities

• Maintain and manage sales plans to achieve sales goals within assigned accounts.

• Identify growth opportunities for INFICONs product portfolio, which includes FDC and Industrial Engineering SW solutions, gauges, ALD coating solutions, and Smart Sensors.

• Build and maintain strong customer relationships by addressing the specific needs of semiconductor OEMs and Semi End User accounts.

• Provide technical guidance and expertise on the application of INFICON products to meet customer requirements.

• Manage account activities, including preparing quotes, negotiating sales contracts, submitting forecasts, and creating key account plans and monthly reports.

• Provide valuable feedback to Business Units regarding product introduction strategies, market trends, competitive analysis, and application requirements.

• Support pricing adjustments, product recommendations, and updates to sales policies.

• Collaborate with the Segment Manager and Strategic Account Director to input annual sales goals and refine strategic objectives for the sales territory.

• Identify opportunities to improve sales processes efficiency.

• Contribute to the development and execution of territory-specific sales and marketing plans.

• 4 years technical degree (Engineering, Chemistry, Physics) or business
• 3-5 years of account management experience selling to Semiconductors
• A track record of establishing new customer connections
• A history of cultivating existing relationships to ensure prospective sales
• Skilled in conveying strategic plans with a deep understanding of key account stakeholders
• Strong presentation skills and a solid grasp of our products and their potential applications
• Ability to identify areas of concern in customer fabs where our product portfolio can offer effective resolutions
• Versed in software tools, encompassing CRM and MS Office applications
• Effective negotiation skills
• Proficient in project tracking to proactively tackle potential challenges
• Must have the ability to work independently, travel to customer sites (up to 25% of the time), and possess strong customer engagement skills

A reasonable estimate of the current range is: $80,000 to $100,000 with commission opportunities. The actual compensation will be determined based on experience, location, and other factors permitted by law. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule).

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICONs forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact us.careers@inficon.com.

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.