IT Assistant in Rosenberg, Texas at Superior Tank

Location: Rosenberg, Texas
Pay: $21.00–$25.00 per hour

Do you enjoy solving technical problems and helping people get back to work? Join Superior Tank Company’s team in Rosenberg, Texas, as an IT Assistant. You’ll support the computers, software, printers, mobile devices, and collaboration tools our employees use every day.

What We Offer

• Health benefits and paid time off (PTO)
• Voluntary benefits
• Company-paid life insurance and long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match

What You’ll Do

• Help employees resolve technology issues in person, by phone, and through our IT ticketing system.
• Set up, configure, troubleshoot, and repair Windows computers, thin clients, printers, and mobile devices.
• Support software, applications, and shop-floor workstations.
• Set up technology for virtual meetings and training sessions.
• Track equipment and toner inventory and retire outdated computers.
• Work with the IT Coordinator and Network Administrator to resolve more complex issues.

What You’ll Bring

• At least two years of IT support or service desk experience.
• Working knowledge of Windows 11 and Microsoft 365 in workgroup and domain environments.
• A patient, practical approach to troubleshooting and helping employees.
• Clear communication, attention to detail, and the ability to manage changing priorities.
• A high school diploma or GED. An associate degree or IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Fundamentals, are a plus.
• Assemble, configure, and repair Windows-based computer workstations.
• Provide technical support to employees by telephone and in person, assisting with hardware, software, and general technology needs.
• Replace toner cartridges and maintain accurate inventory records for office and shop equipment.
• Coordinate the technical setup of virtual meetings and training sessions.
• Decommission and disassemble retired computer systems.
• Diagnose and resolve technical issues affecting shop-floor thin-client workstations.
• Install, configure, and troubleshoot network-connected and USB printers.
• Troubleshoot and resolve technical issues with mobile devices.
• Install and configure computer hardware and software to support business operations.
• Escalate technical issues and service requests to the IT Coordinator and Network Administrator, as appropriate.