Fraud Prevention Specialist in Natick, Massachusetts at MutualOne Bank

Position Title: Fraud Prevention Specialist
Location: Natick, MA 01760

Job Type: Banking

Salary Range: $65,959.00 - $85,142.00 Hourly

Description:

Position Description

Title: Fraud Prevention Specialist

Department: Deposit Operations

Reports to: Fraud Prevention Supervisor

Supervises: None

Classification: Non-exempt

Date Prepared: May 11, 2026

Summary / Objective

Responsible to identify, review, investigate and resolve fraud activity. This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations.

Experience & Education Requirements:

• Bachelor’s degree or equivalent work experience

• Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention

• Must possess advance computer skills, including but not limited to proficiency in Microsoft office

Specific Job Functions:

• Responsible for maintaining investigations while maintaining proper case follow-up and resolution

• Processes daily mobile check deposit files

• Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures

• Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud

• Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.

• Compose and issue alerts to appropriate departments, based on fraud trends and fraud

• Provides support and assistance relative to branch operational activities.

• Participates in operational and fraud training meetings. Attends seminars regarding banking industry activities

• Keeps informed of relative changes in Bank policies, procedure and products