Loss Mitigation Specialist- Collections in Lowell, Massachusetts at Rockland Federal Credit Union

Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards.

Key Responsibilities

Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processesServe as a resource for team members, handling escalations and supporting day-to-day operationsConduct detailed loan research and partner with internal teams to resolve issuesCommunicate with members to resolve delinquency and establish payment solutionsEvaluate eligibility for loan modifications and manage supporting documentation and timelinesOversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partnersMaintain accurate documentation of all collection activity and account updatesAct as primary contact for attorneys and vendors, ensuring timely follow-upSupport reporting requirements related to investors and regulatory entities

Qualifications

Bachelor’s degree preferredExperience in collections, bankruptcy, loss mitigation, or foreclosureStrong knowledge of delinquency management and regulatory requirementsExperience handling complex and escalated accountsProficiency in Microsoft OfficeStrong analytical and problem-solving skills

Work Schedule and Benefits

As a Loss Mitigation Specialist II, you will work a 40-hour full-time schedule Monday through Friday 8:30am - 5:00pm

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team!

In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $29.04 - $30.49, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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