Receptionist, New York City Office in Manhattan, New York at TopDog Law LLC

The Opportunity: Join TopDog Law and Build Something Meaningful

This role is an opportunity to:

Join a rapidly growing national firm at a formative stageMake a visible, measurable impact on a rapidly growing businessGrow your skills, responsibility, and influence as the firm scalesWork alongside high-caliber, mission-driven teammates who care deeply about doing great work

We are looking for people who don’t just want a job, they want purpose and impact.

Job Overview

The Client Success Receptionist is the welcoming voice and face of TopDog Law, creating positive first impressions for clients, medical providers, courts, and other callers. As the first point of contact, this role plays a critical part in delivering an exceptional client experience by providing compassionate, professional, and efficient service with every interaction.

This position is responsible for answering and routing inbound calls, resolving routine client inquiries, and ensuring callers are connected with the right person as quickly as possible. Beyond the phones, the Client Success Receptionist manages the daily flow of incoming and outgoing mail, ensuring legal documents, checks, and other time-sensitive correspondence are accurately processed, tracked, and distributed.

Success in this role requires outstanding communication skills, exceptional attention to detail, and a genuine passion for helping others. The ideal candidate thrives in a fast-paced environment, embraces technology, remains calm under pressure, and takes pride in delivering a seamless experience that reflects TopDog Law's commitment to outstanding client service.

What You’ll Do

In this role, you will be responsible for:

Client Experience

Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.

Mail & Office Operations

Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.Prepare overnight shipments, courier packages, and certified mail as needed.Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.

Operational Excellence

Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.Identify opportunities to improve workflows, client experiences, and operational efficiency.Support firm-wide initiatives, process improvements, and special projects as assigned.Perform other client support and administrative duties as needed to support business operations.

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

How This Role Drives the Business

This role is critical to our success because it:

Directly impacts [clients / revenue / case outcomes / team efficiency]Supports speed, quality, and consistency as we scaleHelps protect and elevate the TopDog Law brand and client experienceStrengthens the foundation needed to grow responsibly and sustainablyWhat Success Looks Like

Within your first 6–12 months, success in this role looks like:

You consistently deliver on commitments with minimal oversightYou proactively identify issues and propose solutionsYour work raises the bar for quality, clarity, and follow-throughYou are viewed as a reliable, trusted partner by teammates and leadersYou contribute positively to team energy, morale, and momentumQualifications

Required:

High school diploma or equivalent required.Previous receptionist, customer service, call center, or administrative experience preferred.Excellent verbal and written communication skills.Strong organizational skills with exceptional attention to detail.Ability to manage multiple priorities in a fast-paced environment.Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.Professional phone etiquette and strong interpersonal skills.Ability to maintain confidentiality and handle sensitive information with discretion.Strong problem-solving skills and a client-first mindset.Ability to work independently while collaborating effectively with multiple departments.Prior experience in a legal office or professional services environment is preferred but not required.About TopDog Law

TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level.

If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

Our Story

TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.

We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.

Who Thrives Here

We don’t hire based on resumes alone. We hire for competence, character, and mindset.

You will thrive at TopDog Law if you:

Embrace ChangeYou have a growth mindset and seek continuous improvementYou welcome feedback and adapt quicklyYou ask “What’s next?” rather than “That’s not my job”Are Committed to the OrganizationYou care deeply about doing great workYou have your teammates’ backsYou’re here to build something meaningful and long-lastingBring an Upbeat, No-Ego EnergyYou show up positive, professional, and solutions-orientedYou enjoy the work and respect the people around youYou leave drama, negativity, and ego at the doorTake OwnershipYou do what you say you’ll doYou follow through and communicate early when something’s off trackYou treat the business like it’s yoursFast & HungryYou move with urgency and sound judgmentYou prioritize progress over perfectionYou thrive in fast-paced, high-expectation environmentsYou seek feedback, stretch assignments, and more responsibilityYou’re motivated by growth, impact, and building something bigger than yourselfWhy TopDog LawReal growth: As the firm grows, so do opportunities for advancement and leadershipHigh standards, real support: Clear expectations, coaching, and accountabilityCulture that matters: Trust, respect, speed, and integrity, without sacrificing humanityMeaningful work: Helping people through some of the hardest moments of their livesReady to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you.

Apply today and help shape the future of TopDog Law.

The pay range for this role is:

$26.00 - $31.00 USD per hour (On-site, New York City)

The pay range for this role is:26 - 31 USD per hour(Manhattan, NY)