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Systems Engineer in Niagara Falls, New York at Health System Services Ltd

NewSalary: $70000 - $115000Job Function: Engineering
Health System Services Ltd
Niagara Falls, New York, 14304-2993, United States
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Job Description

Are you E.P.I.C?!

At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services that support both patients and the facilities that care for them. Our core values of Empathy, Passion, Integrity, and Commitment (E.P.I.C.) drive everything we do.

If you embody these values and are passionate about using technology to support others, we want you to join our team! As a Systems Engineer, you will serve as a key technical resource, providing hands-on support for our infrastructure, systems, cloud environment, Microsoft 365 platform, and end users. Partnering closely with leadership, vendors, and internal departments, you will help ensure secure, reliable, and efficient IT operations while driving technology initiatives that support our employees and enhance the services we provide.


About the Position
  • Provide day-to-day technical support for hardware, software, network, and system issues.
  • Administer Microsoft 365, user accounts, permissions, and email services.
  • Configure, maintain, and troubleshoot desktops, laptops, mobile devices, servers, and other IT equipment.
  • Support employee onboarding and offboarding by provisioning and securing technology resources.
  • Monitor, maintain, and document IT systems, network infrastructure, and technology assets.
  • Coordinate with managed service providers and technology vendors to resolve complex issues and support ongoing projects.
  • Implement and maintain security best practices, including MFA, endpoint protection, encryption, and access controls.
  • Partner with HR, Compliance, and Operations to support HIPAA compliance, security initiatives, and technology improvements.
  • Provide user training, technical guidance, and documentation to support employees across the organization.
  • Assist with IT planning, budgeting, hardware refreshes, and future technology initiatives.


What We’re Looking For
  • 5+ years of experience in desktop support, systems administration, or network administration.
  • Strong experience supporting Microsoft environments, Windows Server, Active Directory, Microsoft 365, networking, and enterprise infrastructure.
  • Experience troubleshooting hardware, software, and network-related issues.
  • Working knowledge of virtualization, backups, firewalls, cloud services, and endpoint security.
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to prioritize multiple tasks while providing exceptional customer service.
  • Degree in Computer Information Systems, Computer Science, or related field strongly preferred. Relevant certifications are a plus.


Qualifications for Success
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Collaborative, detail-oriented, and self-motivated.
  • Committed to maintaining security, confidentiality, and Health System Services' core values of Empathy, Passion, Integrity, and Commitment.


What You Get - Benefits That Go Beyond the Basics
  • Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
  • Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
  • Time to Recharge - Generous PTO, Vacation, and 9 Paid Holidays
  • Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
  • Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation
  • $70,000.00 to $115,000.00 annually

Shift
  • Monday - Friday, 8:30am to 5:00pm

Location
  • Wheatfield, NY

Job Location

Niagara Falls, New York, 14304-2993, United States

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