Sale Support Specialist in Annapolis, Maryland at Appliance Distributors Unlimited

Full-Time | Non-Exempt

Since 1982, Appliance Distributors Unlimited (ADU) has been the Mid-Atlantic's trusted source for premium kitchen and laundry appliances. We partner with custom home builders, kitchen designers, remodelers, and homeowners to provide expert guidance and exceptional customer service.

We're seeking a motivated, customer-focused Sales Support Specialist to join our growing team. Under the direction of the Sales Manager, this role provides administrative and customer support to our Client Account Managers by assisting with sales activities, order management, customer communication, scheduling, and project follow-up. The Sales Support Specialist plays a key role in ensuring an outstanding customer experience from the initial sale through project completion.

If you enjoy helping people, staying organized, working in a fast-paced environment, and being part of a collaborative team, we'd love to hear from you!

• Review sales orders for completeness and accuracy.
• Verify required documentation and communicate missing information to the Client Account Manager.
• Contact customers regarding project timelines, delivery dates, and scheduling.
• Perform two-week delivery confirmation calls.
• Monitor and communicate appliance lead times.
• Provide exceptional customer service before, during, and after the sale.
• Initiate warranty and service requests and assist with issue resolution.
• Manage client expectations through timely communication and proactive follow-up.
• Greet and assist showroom visitors and direct them to the appropriate sales representative.
• Assist with purchasing activities and delivery/install scheduling.
• Maintain accurate customer records and documentation.
• Complete required training, develop product knowledge, and follow company policies and procedures.
• Perform other duties as assigned to support the sales team and showroom operations.

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong attention to detail with excellent organizational, time management, and follow-through skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Ability to interact professionally with builders, contractors, clients, and team members at all levels.
• Proficiency in Microsoft Outlook, Word, Excel, email, and internet-based applications.
• Ability to learn and effectively use ERP, CRM, and other business software.
• Positive attitude with the ability to work independently and as part of a collaborative team.
• Committed to exceeding customer expectations through exceptional service.

• Experience in appliance sales, luxury retail, construction, home improvement, interior design, or a showroom environment.
• Experience with ERP, CRM, or order management software.

At ADU, our employees are our greatest asset. We offer a collaborative, team-oriented environment where you'll have opportunities to learn, grow, and build lasting relationships with both customers and coworkers. We are committed to promoting from within and providing opportunities for professional growth and career advancement.

• Medical, Dental, and Vision Insurance (eligible after 60 days)
• 401(k) with company matching up to 4% after six months of full-time employment
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Program
• Mileage Reimbursement

Monday-Friday
8:30 AM – 5:00 PM

Starting at $18.00 per hour ($37,440 annually)

In-person (On-site)

• High school diploma or GED required.
• Previous experience in customer service, administrative support, sales support, or a related role.
• Sales experience preferred or the ability to support a sales-driven environment.
• Strong computer proficiency, including Microsoft Office (Outlook, Word, and Excel).
• Excellent organizational, time management, and multitasking skills.
• Strong verbal and written communication skills.
• Ability to provide exceptional customer service while managing multiple priorities in a fast-paced environment.