Inside Sales Account Manager at Next Supply – Vaughan, Ontario

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Role Overview:

The Inside Sales Account Manager position is responsible for maintaining strong relationships with Hydronic and HVAC Contractors based on an assigned customer list in order to generate sales and increase NEXT’s total revenue.

What You Will Do:

• Building and maintaining relationships with existing customers by offering product knowledge and assistance for their daily requirements.
• Continuously looking for opportunities to increase customer list by contacting new and unassigned customers.
• Providing customer support including answering incoming calls, order entry, product sourcing and follow up as required.
• Based on customer needs, funneling sourcing requests to Inside Hydronic Sales.
• Assist Inside Sales in handling all incoming phone, fax and e-mail customer care issues.
• Reviewing daily report to ensure pricing accuracy for customer orders prior to billing.
• Liaison with shipping department (Corporate and/or Branch) for all special customer requests.
• Coordinating with A/R to work through credit issues and resolve any pricing discrepancies.
• Dealing directly with vendors to coordinate product training for customers, source product and secure pricing.

What We Required:

• 3 to 5 + years of previous Wholesale experience in a similar role is an asset.
• Strong product knowledge of hydronic and HVAC supplies is required.
• Excellent customer service skills is required,
• Multi-tasking skills with the ability to manage various orders and activities.
• Self-motivated and results driven,
• Team oriented – ability to work well with others.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• High sense of urgency and strong work ethic.
• Ability to remain strong under pressure and provide logical solutions.
• Ability to build long lasting relationships.
• This position is based at our Vaughan location. A clean police record is required.

This evergreen posting is used to identify candidates for anticipated or future openings.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.