Floating Assistant Property Manager in Gibbsboro, New Jersey at Friedman Realty Group

TITLE: Floating Assistant Property Manager
STATUS: Full Time
REPORTS TO: Regional Property Manager/Property Manager
FLSA STATUS: Non-Exempt (Hourly)

COMPENSATION RANGE: $30.00 to $32.00/hour, plus bonus

THE FRG MANAGEMENT TEAM

Friedman Realty Group is a family-owned and operated business. We have been a member of the Institute of Real Estate Management of the National Board of Realtors as an Accredited Management Organization since 1975. FRG has also been loyal to its resident satisfaction and the property’s Curb Appeal since its inception.

OVERVIEW

The Floating Assistant Property Manager supports leasing operations at multiple FRG apartment communities throughout the Philadelphia metropolitan area, South Jersey, and the Somers Point area. The position requires flexibility to work at different properties based on operational needs. The role provides coverage for vacations, leaves, vacancies, and peak leasing periods, and supports lease-up or high-vacancy communities as assigned.

This position is responsible for supporting the Property Manager by effectively managing high-level and detailed tasks relating to the daily operations of the property and by providing excellent customer service. The Floating Assistant Property Manager supports accounts receivable, delinquency, lease renewals, eviction filings and rent payment processing. The Floating Assistant Property Manager also assists with current and prospective resident interactions, conducting leasing tours, administrative duties, processing move-ins and move-outs, and handling the day-to-day operations in the absence of the Property Manager.

ABOUT YOU

YOU’RE COMMITTED TO GREAT SERVICE. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day.

YOU’RE A MASTER COMMUNICATOR. You communicate expectations clearly and you make sure everyone is on the same page. You also understand that everyone communicates differently, and you’re able to tailor your approach to create a connection and foster relationships.

YOU’RE DETAIL-ORIENTED. Every detail counts. Whether you’re processing rent checks, entering vendor invoices, preparing lease agreements, or sending out lease renewals, you go about your work in a thorough and diligent manner with a keen focus on the details.

YOU’RE A TEAM PLAYER. You support and coach your team in their daily tasks and you’re always there to lend a helping hand.

YOU’RE ADAPTABLE AND SELF-DIRECTED. You learn new communities quickly, are comfortable being the new face at a property, and can work productively with different teams, pricing, and procedures with minimal supervision.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

1. Upholds curb appeal and presentation standards at each assigned community during every shift, including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable);
2. Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis;
3. Assists with monitoring all property vacancy weekly and monthly to make sure turns are being completed in accordance with company timelines and standards;
4. Assists with monitoring all property open service orders weekly and monthly to make sure company standards are being met;
5. Quickly learns each assigned community’s floor plans, pricing, specials, amenities, and local procedures, and applies FRG standards consistently across all communities;
6. Communicates handoffs and open items (leads, applications, move-ins, renewals, and resident requests) to the on-site team before leaving each property;
7. Prepares market reports and posts apartment advertisements for assigned communities;
8. Completes assigned marketing initiatives;
9. Tours prospective residents, processes applications, and follows up with leads;
10. Completes required paperwork for applicants, move-ins and renewals;
11. Accurately records lease charges and posts necessary adjustments to resident accounts;
12. Reviews delinquency reports, assesses late charges and coordinates default proceedings;
13. Assists in the investigation and resolution of resident complaints;
14. Maintains professional and timely communications with residents and prospective residents;
15. Assists in planning and attending resident functions and other resident retention programs;
16. Coordinates with maintenance and the on-site team to ensure apartments are ready for new residents;
17. Works both well alone and as part of a team and assists team members as needed;
18. Follows policies relating to, but not limited to, Fair Housing, OSHA, as well as Friedman Realty Group company policies.

QUALIFICATIONS

1. Three (3) years property management experience preferred;
2. Understanding of financial and accounting principles;
3. Previous experience with marketing, sales activities, and customer service;
4. Computer proficiency including MS Office; experience with Entrata preferred;
5. Ability to perform in a busy, changing, multi-tasking work environment;
6. Willingness to maintain a flexible weekly schedule;
7. Excellent communication skills and strong professionalism;
8. Verbal, math and reasoning skills;
9. Ability to work independently, adapt quickly to new locations and teams, and learn new communities with minimal ramp-up time;
10. Working knowledge of, or willingness to learn through FRG-provided training, Pennsylvania and New Jersey leasing and fair housing requirements.

The following requirements apply to employment with FRG in this position:

1. Maintain a valid driver’s license;
2. Maintain reliable transportation;
3. Be available to work at FRG properties throughout the Philadelphia metropolitan area, South Jersey, and the Somers Point area, with assignments varying throughout the workweek based on business needs; assignments will be communicated by RPM, in advance whenever possible.

Further, employment is contingent upon meeting these requirements, as well as all applicable legal and regulatory requirements and company pre-employment conditions.

WHAT WE PROVIDE

FRG offers competitive compensation, a comprehensive benefits package, and a supportive, relationship-based work environment that values employees, develops their strengths, and provides opportunities for professional growth. This includes:

1. Quarterly performance bonus (see below)
2. Business mileage reimbursement and company E-ZPass for approved travel between FRG communities
3. Additional compensation component in lieu of per-lease and renewal commission
4. Medical, dental, and vision insurance
5. Paid vacation and holidays
6. SIMPLE IRA with company match
7. FRG housing discount
8. Continuing education and professional development opportunities through virtual training platforms
9. Volunteer Day
10. Awesome coworkers that love what they do!

KPIs AND BONUS COMPENSATION

The Friedman Five Star Performance Metrics is the company's system for performance-driven bonus compensation. These metrics emphasize essential income and expense factors, as well as resident satisfaction scores, which are crucial to a property’s financial success and are impacted by the combined efforts of both site and regional teams. Bonuses will be calculated based on predetermined metrics and distributed on a quarterly basis. This approach ensures that compensation is aligned with both individual and team achievements over each fiscal quarter, promoting sustained performance and accountability throughout the year. For the Floating Assistant Property Manager, bonus metrics will be based on property performance metrics as communicated in writing at the start of each fiscal quarter.

TRAVEL, MILEAGE, AND AUTO ALLOWANCES

This position requires travel between multiple FRG communities. Travel between assigned properties during the workday is paid time, and eligible business mileage is reimbursed at the IRS standard mileage rate. Normal commuting to the first assigned location and from the final location home is unpaid; however, when an assignment is farther than the employee’s designated home-base community, additional travel time and mileage beyond the normal commute are paid and reimbursed in accordance with company policy and applicable law. A company E-ZPass is provided for approved business travel, and the position also includes a $60 auto allowance per pay period in addition to mileage reimbursement.

JOB DESCRIPTION

This job description is meant to be an outline and is not intended to list all duties and responsibilities and is subject to change based upon the needs of the office, the property, or the company.