IT Field Technician in Boston, Massachusetts at Five Rivers IT, Inc.

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities:

• Attending customer support requests via phone, email or in person.
• Performing server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation.
• On-site visits to client site as needed

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Other Details about the Job

• This is a Full-Time position.
• All standard benefits are included such as medical/dental/vision insurance and vacation time.
• We encourage and reward professional certifications
• Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
• This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate.