IT Support Technician in Ward Hill, Massachusetts at Spruce Environmental Technologies Inc

Spruce Environmental Technologies

At Spruce Environmental Technologies, we are committed to improving indoor air quality and supporting healthier environments through innovative products and solutions. Our team values reliability, collaboration, and delivering exceptional support to both our customers and employees.

We are looking for a customer-focused IT Support Technician who enjoys problem-solving, helping others, and working in a structured, team-oriented environment. This role is ideal for someone who values consistency, professionalism, and building strong internal relationships while supporting the daily technology needs of the business.

Learn more about our brands and who we are:
https://spruce.com/about/

What You’ll Do

• Provide Tier 1 & Tier 2 technical support for local and remote users
• Provide Tier 1 customer support for the RadStar product line and accompanying software
• Respond to helpdesk requests via ticketing system, phone, and email
• Troubleshoot Windows 10/11 desktops and laptops
• Set up and configure new hire workstations
• Support employee onboarding and offboarding
• Manage IT equipment inventory
• Provide printer support and maintain supplies
• Assist with internal systems and IT projects as needed
• Deliver consistent, high-quality customer service

What You Bring

• Experience with Windows 10/11 troubleshooting
• Knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Familiarity with Active Directory & user account management
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Hands-on experience with hardware troubleshooting
• Willingness to learn and grow in a supportive environment

What We’re Looking For

• Strong problem-solving skills
• Clear and professional communication
• Ability to manage priorities in a structured environment
• Team-oriented mindset
• Reliable and detail-oriented approach

Why Join Spruce?

• Opportunity to contribute to a growing and mission-driven organization
• Collaborative and supportive team environment
• Stable, team-oriented workplace culture
• Meaningful work that supports healthier indoor environments
• Competitive benefits package including Medical, Dental, and Vision
• 401(k) with Company Match
• Generous PTO and Paid Holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 8:00 AM to 5:00 PM with an hour available for lunch/break time. These hours are subject to change with notice based on the needs of the business.

Work Environment

The performance of this position may occasionally require exposure to the manufacturing areas, which may require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.

Physical Demands

Our facility includes several buildings with multiple floors which require walking up multiple sets of stairs, and outdoors to other buildings. While performing the duties of this job, the employee is required to frequently stand; walk; climb stairs; use fingers, handle or feel; and reach/pull with hands and arms. Responsibilities may involve kneeling under desks to ensure accurate connections which means successful candidates must be able to occasionally kneel and crawl.

Apply Today

Spruce is recognized in the industry for its personal and knowledgeable customer service and superior products. Our commitment to quality starts first and foremost with its people.

Join a team where your work directly supports employees and contributes to a stable, well-functioning environment.

Spruce Environmental Technologies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This job description is intended to describe the general nature and level of work being performed and is not a comprehensive list of all responsibilities. Duties may change based on business needs.