Deputy Director of HR Policy and Compliance at Massachusetts Bay Transportation Authority – Boston, Massachusetts

The Deputy Director of Workforce Management Policy and Compliance will support the Chief Workforce Officer and Deputy Chiefs in the development, drafting, and implementation of Workforce Management policies and procedures, and ensure compliance with federal and state regulations, union contracts, and best practices. The Deputy Director will oversee Compliance staff and monitor all aspects of the Workforce Management compliance program, including inspections, audits, data gathering, and internal and external reporting activities to ensure the Workforce Management’s compliance with applicable federal, state, and other regulatory requirements.

• Ensure the Authority adheres to the highest level of ethics and legal compliance.
• Develop, implement, and oversee both departmental and authority wide policies and procedures for the MBTA’s Workforce Management Department (Human Resources and Labor Relations), ensuring compliance with all applicable state and federal laws and regulations, collective bargaining agreements, and Authority standards.
• Advise Workforce Management leadership and other internal stakeholders on HR best practices, policy violations, risk management, and any employment law changes.

• Represent the Chief Workforce Officer and the Workforce Management Department on various policy development committees, projects, and initiatives to ensure department policies align with Authority mission and goals.

• Responsible for the development, maintenance, and version control of all Workforce Management policies from initial draft through finalized policy and implementation, including all updates to the Employee Handbook.
• Collaborate with the Legal Department on various information requests, as well as ensure policies and policy updates are approved and signed off on by all appropriate stakeholders.

• Identifies and meets unmet needs (i.e., gaps and process failures) and responds to new challenges proactively, offers creative yet compliant solutions to advance the best interests of the department and authority.

• Partner with Labor Relations and Legal departments on pending litigation, mediation, arbitrations, and MCAD/EEOC complaints, ensuring compliance with all legal or informational requests.
• Works closely with and provide guidance to the Leave Management team to ensure practices and procedures comply with ADA, FMLA, PFML, and other leave management regulations.
• Responsible for reviewing existing compliance processes and procedures and monitoring the effectiveness of current compliance practices.
• Oversee I-9 and E-Verify compliance, evaluating background check results, and ensuring personnel and hiring records are maintained through the use of audits.
• Produces, coordinates, and provides compliance education and training.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Supervision

• Supervise Senior Compliance Specialist(s), Compliance Specialist(s), and/or Policy Analyst(s).

• Bachelor's degree from an accredited institution.
• Five (5) years of experience in HR or Employment Compliance.
• Two (2) years of experience managing and supervising people and/or large-scale major enterprise-wide project/program management in related area.
• Demonstrated experience and understanding of local, state, and federal employment laws and regulations as well as collective bargaining agreements.
• Excellent organizational, analytical, confidentiality, multi-tasking, time management, interpersonal and relationship building skills.
• Demonstrated success working horizontally as well as vertically across an organization.
• Proficient in Microsoft Word, Excel, and PowerPoint applications.
• Effective professional communication skills.
• Proven track record of collaboration, transparency, and problem-solving skills.
• The ability to respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• The ability to work effectively with a diverse workforce.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to supervise or work effectively with diverse workforce.

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
• Juris Doctorate (J.D.) may substitute for two (2) years of the required experience.

Preferred Experience and Required Skills

• A Juris Doctorate (J.D.).
• Five (5) years’ experience in Employee and Labor Relations.
• An SHRM-SCP, CP, or S/PHR certification.
• Master’s degree in business administration, Public Administration, Education or a related field.

• Experience in the public sector and/or the transportation industry.