Intake Pharmacy Technician at ProCompounding Pharmacy – Johnson City, Tennessee

PRIMARY FOCUS: Patient & Provider Phone Intake | Growth-Oriented Role

We are seeking a highly dependable, detail-driven Intake Pharmacy Technician whose primary responsibility will be managing incoming phone calls from patients and providers.
This is not a passive call center role. You are the front line of patient care and operational accuracy. Every call impacts workflow, compliance, and patient outcomes.
This position begins with a strong focus on phone triage, prescription intake, and documentation accuracy. As proficiency, certification, and trust are demonstrated, there is opportunity to expand into insurance billing, prescription order entry, compounding workflow support, and other advanced pharmacy responsibilities.
If you thrive in a fast-paced environment where accuracy matters more than shortcuts, and you see pressure as something to manage—not spread—this role may be a strong fit

PRIMARY RESPONSIBILITIES (INITIAL FOCUS)

PHONE INTAKE & COMMUNICATION
• Answer incoming calls promptly, professionally, and confidently.
• Triage calls appropriately (refills, new prescriptions, provider questions, insurance issues, payment questions, etc.).
• Gather complete and accurate patient demographics and prescription information.
• Document all communications clearly and thoroughly.
• Communicate accurate information to patients and providers.
• Recognize when escalation to a supervisor or pharmacist is required.

PRESCRIPTION INTAKE & DOCUMENTATION
• Enter refill requests and cash prescriptions accurately.
• Collect required information for new prescriptions once certified.
• Identify when CSMD checks are required and perform/document appropriately.
• Maintain awareness of legal responsibilities under state and federal pharmacy regulations.

CUSTOMER EXPERIENCE
• Maintain a calm, professional tone even during high call volume.
• Protect patient confidentiality at all times.
• Represent the pharmacy with professionalism in every interaction.

EXPANDED RESPONSIBILITIES (AS COMPETENCY IS DEMONSTRATED)
Based on performance, certification, and demonstrated accuracy, the role may expand to include:
• Insurance billing and rejection resolution
• Processing complex and non-complex compounds
• Point-of-sale transactions and AR account processing
• Packaging, shipping, and delivery coordination
• Workflow optimization and task queue management

Advancement is performance-based. Accuracy, reliability, and ownership of outcomes open doors.

QUALIFICATIONS

• High School Diploma
• Tennessee Board of Pharmacy Registration (Required or willingness to obtain)
• PTCB Certification (Preferred or willingness to obtain)
• Strong computer proficiency
• Excellent verbal communication skills
• Close attention to detail
• Strong organizational and documentation skills
• Ability to work effectively with patients, providers, and internal teams
• Highly dependable attendance and work ethic
• Ability to lift packages as needed

Experience in non-sterile compounding and insurance billing is preferred but not required for entry into the intake-focused role.

WHAT SETS OUR CULTURE APART
• Accuracy, safety, and patient outcomes come before speed or convenience.
• Performance-based rewards and growth opportunities.
• Everyone is responsible for outcomes — not just assigned tasks.
• We work under pressure without creating pressure.
• Continuous improvement and learning are expected, not optional.

This is a role for someone who understands that every detail matters, every call matters, and every outcome matters.