Lead Certified Medical Assistant at DAUGHTERS OF CHARITY SERVICES OF NEW ORLEANS – San Antonio, Texas

Vision: Answering God's call to bring health, healing and hope to all.

Benefits:

• Health, Vision, Dental
• Company Matching 403(b)
• PTO
• Short Term and Long Term Benefits
• Life Insurance
• Employee Assistant Program
• Virtual Spiritual Care

Job Summary:

Assists in examination and treatment of patients under direction of a Nurse/Clinic Manager or Physician

Full Job Description:

Under general supervision performs both front office and back-office duties to include direct patient care and related support services. Responsible for assisting in the delivery of health care to patients in all specialty areas. Mentors, trains and provides guidance to clinic support staff. Monitors provider daily schedules and ensures all appointments are filled at capacity.

Duties and Responsibilities:

• Mentors, trains and provides guidance to clinic support staff in day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication and education.

• Administers injections, assists with non-invasive and direct patient care procedures, such as pap smears, EKGs, phlebotomy, minor surgeries, vision and hearing screenings and waive testing. Assists with medical examinations as directed and within the medical assistant scope of practice. Ability to perform medical assistant duties in all specialty areas.

• Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the Center’s policies and accreditation agencies. Participates and prepares for Center internal/external audits.

• Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Stocks required medical supplies in exam rooms.

• Registers patients to include updating patient demographics, verifying and activating appropriate patient insurance plans as needed. Ensures accurate and complete posting of encounter data and selection of correct funding/insurance plans. Ensures that daily payments collected reconcile with the Electronic Practice Management (EPM) system collections report.

• Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. Obtain health plan member rosters and contact members to schedule annual, initial or recall visits with their provider. Monitors providers’ daily schedules and ensures all appointments are filled at capacity.

• Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate.

• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalency, required

• Graduate from a School of Medical Assistant Program with current certification.

• Minimum of 5-7 years’ experience as a Medical Assistant required

• One (1) year leadership experience in a health care setting

• VFC primary coordinator and/or secondary

• Certified in Basic Life Support (BLS), American Heart Association

• Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in high paced environment

• Excellent communication and customer service skills

• Bilingual Preferred. (English/Spanish)

• Front desk experience (scheduling, check-in/out), preferred

• Must have a valid class C driver’s license

Competencies: Customer Focus, Ensures Accountability, Communicates Effectively, Values Differences, Demonstrates Self Awareness, Instills Trust