Front Desk Clerk in Temecula, California at NICHOLS SPEECH PATHOLOGY AND THERAPY SERVICES INC

Responsibilities
 Greet patients and families; maintain positive communication
 Answer phones using professional etiquette
 Schedule appointments and evaluations
 Onboard new patients into EMR
 Assist families with questions, paperwork, and portal setup
 Process new patient referrals
 Collect payments and bill NSF fees
 Maintain 95%+ advanced scheduling
 Create and maintain paper/electronic patient files
 Scan documents into EMR
 Process dropped patients
 Handle outside requests for records
 Obtain and scan authorization forms
 Run monthly IEHP insurance verification
 Troubleshoot basic tech issues (printers, Wi-Fi, phones)
 Contact IT support when needed
 Check and organize office supplies weekly
 Put away deliveries; submit receipts to Accounting
 Maintain cleanliness of lobby, restroom, kitchenette, and shared spaces
 Take out trash as needed
 Restock supplies (soap, paper towels, toilet paper)
 Tidy lobby daily
 Ensure clinic doors are locked at closing
 Check thermostats morning and evening