Service Manager in Decatur, Illinois at Tech-24 A Commercial Food Service Repair Company Inc
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Job Description
Field Service Manager
Location: Urbandale/Des Moines Metro, IA
Work Style: On-site with Field Travel
About the RoleMyTech24 is growing its Des Moines market and seeking a Field Service Manager to lead and develop a team of field technicians. This is a high-impact role at the intersection of technical expertise and frontline leadership. You will serve as the technical anchor and cultural cornerstone for a team that is eager for strong, steady, respectful guidance. The right person will build technical capabilities across the team, drive operational efficiency, and position the market for significant growth.
Why Join Us?
- High-impact role with strong earning potential
- Uncapped commission structure
- Opportunity to grow and expand across multiple markets
- Collaborative and fast-paced environment
- Direct impact on company growth and success
- Full-time position with flexible, field-based schedule
- Travel as needed to support business development
- Base salary of $100,000 plus uncapped commission
- High earning potential based on performance
Key Responsibilities:
Provide Technical Support: Serve as the primary technical resource for field technicians, offering hands-on and remote troubleshooting support; respond to escalations via phone, video, and on-site as needed, and guide technicians through complex equipment issues.
Lead and Develop Team: Manage, coach, and grow a team of 6–7 technicians (expanding to 10–12), fostering a respectful, inclusive, and high-performance culture while setting clear expectations around professionalism and customer service.
Drive Technician Performance: Conduct regular performance conversations, establish incremental productivity targets, and implement development plans to close skill gaps and elevate individual and team performance.
Oversee Operations: Review service orders, make informed decisions on complex or high-value jobs, and ensure efficient execution while improving technician utilization and maintaining strong customer satisfaction standards.
Collaborate Cross-Functionally: Partner closely with dispatch, operations, and leadership teams to ensure alignment on scheduling, service delivery, and overall business objectives.
Support Market Growth: Contribute to revenue growth by building team capability, supporting new account acquisition, and assisting in the scoping and execution of larger projects (e.g., HVAC installs, walk-in systems).
Required Qualifications:
- Minimum of 3–5 years of hands-on experience in commercial foodservice equipment repair, HVAC/refrigeration, or hot-side systems
- Strong mechanical aptitude with proven troubleshooting and problem-solving ability
- Demonstrated leadership presence with the ability to effectively manage diverse personalities and remain composed under pressure
- Excellent communication skills, with the ability to engage and influence both field technicians and operations leadership
- Highly organized, accountable, and driven to continuously develop both themselves and their team
Preferred Qualifications:
- Previous supervisory or field service management experience preferred; high-potential technicians with strong leadership ability will also be considered
- Experience working on both hot-side (commercial cooking equipment) and cold-side (HVAC/refrigeration) systems
- EPA certification preferred, but not required for candidates with a strong hot-side background
- Experience scoping, estimating, or bidding large commercial HVAC or refrigeration installation projects is a plus
Benefits:
- Company uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance and short-term disability plans
- Company paid long term disability and life insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan with Company match and immediate vesting
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/